Danielle Minyetty
Scotch Plains
Summary
Dedicated professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
19
19
years of professional experience
Work History
Senior Credit Specialist
Imperial Dade
09.2023 - Current
- Increased customer satisfaction, resolving disputes and offering payment solutions tailored to individual needs.
- Trained and mentored junior team members in developing their skills in credit analysis, negotiation techniques, and account management practices.
- Created a Standard Operating Procedure as well as other detailed job descriptive documents for the credit department.
Credit Specialist
Imperial Dade
09.2019 - 09.2023
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Reviewed thousands of accounts daily and released supply orders based on account financial standings.
- Obtained and reviewed credit reports, credit references, and financial statements to establish credit limits for new accounts.
Customer Service Representative
Imperial Dade
12.2014 - 09.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Customized support strategies for customers as well as sales reps to ensure their specific needs were met.
Hospitality Worker
Sodexo
04.2005 - 12.2014
- Prepared and served food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organized work environment.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
Education
Bachelor of Science - Criminal Justice
New Jersey City University
Jersey City, NJ12.2013
Skills
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
Accomplishments
Multiple Employee of the Month awards
Timeline
Senior Credit Specialist
Imperial Dade
09.2023 - Current
Credit Specialist
Imperial Dade
09.2019 - 09.2023
Customer Service Representative
Imperial Dade
12.2014 - 09.2019
Hospitality Worker
Sodexo
04.2005 - 12.2014
Bachelor of Science - Criminal Justice
New Jersey City University
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