DANIELLE MITIAL
Columbus,OH
Summary
Customer Service Professional experienced in leading high-performing teams across diverse environments. Achieved exceptional customer satisfaction by developing tailored service strategies, managing complaints, and enhancing workflows. Interpreter with advanced conversational abilities, maintaining emotional and contextual integrity in translations, while demonstrating strong work ethic, adaptability, and effective multitasking skills.
Overview
1
1
Certification
3
3
years of post-secondary education
4
4
years of professional experience
Work History
French Interpreter
The Olawale Law Firm
Westerville
02.2025 - 03.2026
- Interpreted French for attorneys during client consultations and legal conferences.
- Provided simultaneous and consecutive interpretation services for meetings, conferences, and other events between French and English speakers.
- Facilitated communication between French-speaking clients and their English-speaking counterparts.
- Delivered real-time, accurate oral translations and interpretations for clients.
- Provided language support services for legal proceedings and meetings, for hearings, meetings, and case preparation.
- Maintained a high level of cultural sensitivity when interpreting conversations.
- Identified and resolved conflicts in translation or interpretation of words or concepts.
- Revised translated documents to ensure accuracy of content, grammar, spelling, punctuation, syntax, formatting style.
- Utilized translation software programs to facilitate efficient completion of tasks.
- Managed client intake and case files for law firm matters.
- Drafted pleadings, motions, letters, and routine legal correspondence.
- Coordinated attorney calendars, hearings, meetings, and filing deadlines.
Legal Assistant
The Olawale Law Firm
Westerville, Ohio
02.2025 - 03.2026
- Coordinated attorney calendars, hearings, meetings, and filing deadlines.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
- Supported attorneys with research, docket tracking, and administrative tasks.
- Coordinated client intake and maintained case files to support legal processes.
- Ensured document accuracy, completeness, and proper formatting to uphold legal standards.
- Ensured client confidentiality by securely handling sensitive information.
- Delivered timely phone support to clients, enhancing their overall experience and satisfaction.
- Welcomed clients upon arrival at the office and provided necessary assistance at the office and provided assistance as needed.
- Scanned physical documents into electronic format for storage in a secure database system.
- Ensured database accuracy by regularly updating information received from attorneys and clients.
- Managed office scheduling and kept accurate notes on deadlines, motions, and other dates.
- Ensured that all paperwork was properly filed according to established procedures.
- Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
Assistant Manager, Customer Service
Ramada North Columbus
02.2022 - 06.2023
- Supported manager in daily operations and strategic decision-making.
- Collaborated with colleagues to develop strategies to improve customer service experience.
- Resolved client inquiries and concerns efficiently.
- Assisted the manager in daily operations and decision-making.
- Oversaw employee schedules and training.
- Partnered with colleagues to create strategies enhancing customer service experience.
- Coordinated communication between departments to resolve issues efficiently.
- Streamlined inventory management system resulting in a 20% decrease in waste.
- Facilitated effective communication between departments to ensure efficient resolution of issues.
Front Desk Associate
Ramada North Columbus
11.2021 - 05.2023
- Processed payments and issued accurate receipts, bills, and change to enhance customer experience.
- Welcomed, registered, and assigned guests to rooms based on their needs.
- Reached guest expectations in customer service by promptly attending to their needs and requests.
- Responded to inquiries and room requests through web, phone, and email.
- Managed customer complaints and rectified issues to complete satisfaction.
- Responded to customer complaints, collaboratively troubleshooting to devise solutions.
- Trained newly hired employees in front desk procedures and business operations.
- Addressed customer complaints by troubleshooting issues with a focus on achieving satisfactory resolutions.
- Processed payments with accuracy using cash registers, and credit card machines.
- Wrote and maintained incident reports, daily activity logs, and other documents requested by management.
- Collaborated with housekeeping, maintenance, and grounds teams to promptly address guest needs and ensure satisfaction.
- Confirmed guest identity by checking government-issued ID during check-in upon check-in for security purposes according to company policy.
- Improved client retention by building professional connections while offering coordinated service.
French & Haitian Creole Interpreter
Ramada North Columbus
11.2022 - 04.2023
- Interpreted for patients during appointments with physicians and medical specialists.
- Provided contextual information to enhance clients' comprehension of translations.
- Resolved translation and interpretation challenges to ensure clarity of communication.
- Translated spoken language during medical appointments to ensure clear communication.
- Provides appropriate contextual information to increase clients' understanding of translations.
- Resolved issues in translating or interpreting words or concepts.
- Enabled effective communication between clients between two non-English speaking clients.
Education
Associate of Applied Science - Massage Therapy Entrepreneurship
Columbus State Community College
Columbus, OH 05.2023 - 12.2025
High School Diploma, Equivalent - Applied Science
Institution du Sacre-Coeur de Turgeau
Port-au-Prince, HTSkills
- Legal Interpretation
- Interpretation
- Translation Accuracy
- Cross-Cultural Communication
- Client services
- Client confidentiality
- Process improvement
- Inventory management
- Teamwork
- Inventory management
- Inventory management
- Record keeping
- MS Office Suite
- Microsoft Office
- Time management
- Inventory management
- Teamwork
- Team collaboration
- New Hire Training
- Staff training
- Cash Handling
- Merchandise handling
- Customer service
- Inventory management
- Inventory Assessments
- Adaptability
- Critical thinking
- Interpretation
- Critical thinking
- Team collaboration
- Translation Accuracy
- Client Privacy
- Process improvement
- Cross-Cultural Communication
Certification
- Certificate of Completion of French Language, French Language Institute,2021
- American Red Cross Certification,2023
- CPR/First Aid Certification,2023
- HSI Certificate of Completion,2023
- Certificate of Retail Training, DHL Supply Chain,2023
- Front Desk Associate Training Certificate, Ramada North, 2022
Timeline
French Interpreter
The Olawale Law Firm
02.2025 - 03.2026
Legal Assistant
The Olawale Law Firm
02.2025 - 03.2026
Associate of Applied Science - Massage Therapy Entrepreneurship
Columbus State Community College
05.2023 - 12.2025
French & Haitian Creole Interpreter
Ramada North Columbus
11.2022 - 04.2023
Assistant Manager, Customer Service
Ramada North Columbus
02.2022 - 06.2023
Front Desk Associate
Ramada North Columbus
11.2021 - 05.2023
High School Diploma, Equivalent - Applied Science
Institution du Sacre-Coeur de Turgeau