Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Monks

Apopka

Summary

Dynamic leader with proven customer service focus and decision-making skills honed at Steak N Shake and Circle K. Excelled in managing high-volume environments and training teams, significantly enhancing customer satisfaction. Expert in cash handling and adept at creating positive service experiences, demonstrating a commitment to excellence and effective problem-solving.

Overview

5
5
years of professional experience

Work History

Shift Manager

Steak N Shake
10.2021 - 02.2025
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

CSR

Circle K
05.2020 - 09.2021
  • Managed high volumes of customers, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each customer interaction.

Education

No Degree -

Wekiva High School
Apopka, FL

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Opening and closing procedures

Timeline

Shift Manager

Steak N Shake
10.2021 - 02.2025

CSR

Circle K
05.2020 - 09.2021

No Degree -

Wekiva High School

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Danielle Monks