JAMES MULLER
Oak Ridge,TN
Summary
Excited sales professional eager to begin a new chapter in my career as a Debt Specialist. Over 25 years experience in customer service and 7 years experience in consumer direct phone sales. Thrive in a fast-paced call center environment while working remotely. Extremely disciplined in reaching relevant KPIs to ensure peak performance. Well prepared to offer an overall skill set to become an asset to your company.
Overview
15
15
years of professional experience
Work History
IAPDA Certified Debt Specialist
Level Financing
01.2023 - Current
- Successfully acquire new customers by fielding inbound calls and guiding them towards debt relief if appropriate.
- Quickly build trust and rapport while thoroughly explaining the benefits of debt relief and completing enrollment.
- Properly set expectations of program effects to ensure low cancel rates and successful completions. Lowest cancellation rate in the company at 6%.
- Consistent top 20% performer; awarded Rookie of the Year for 2023.
Senior Loan Officer/Mortgage Sales
PennyMac
11.2018 - 04.2021
- Originated Conventional, FHA, VA, USDA and Jumbo residential home loans. These loan types consisted of rate and term loans and cash out loans for purposes of debt consolidation and home improvements.
- Explained very technical financial information to applicants in easy to understand language.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Trained new Loan Officers on company systems, policies/procedures and sales techniques.
- Would take over troubled files from other Loan Officers to ensure excellent customer service, customer satisfaction and completion of sale.
- Consistent top 20% performer and top 5% for overall sales conversions.
Senior Loan Officer/Mortgage Sales
Paramount Equity Mortgage
11.2015 - 11.2018
- Originated Conventional, FHA, VA, USDA and Jumbo residential home loans. These loan types consisted of rate and term loans, cash out loans for purposes of debt consolidation and home improvements and purchase loans.
- Explained very technical financial information to applicants in easy to understand language.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Trained and mentored new Loan Officers on company systems, policies/procedures and sales techniques.
- Consistent top 20% performer and 7-time Quarterly President's Club Award Winner.
- #1 in the company for overall sales conversions.
Lead Server/Trainer
Grange Restaurant and Bar
12.2008 - 11.2015
- Extensive knowledge in food, wine and spirits.
- Trained and mentored new employees amongst various roles.
- As Lead Server, I took care of the Private Dining Room and Chef's Table which catered to our VIP's including politicians, business owners and celebrities.
- Worked with Executive Chef to pair wines with featured dishes.
Education
Bachelors of Science - Sociology, Statistical Analysis
California State University
Sacramento2011
Skills
- Ability to earn trust and build rapport quickly
- Easily able to learn new things in great depth
- Ability to simplify complex information
- Managing time while prioritizing prospects
Timeline
IAPDA Certified Debt Specialist
Level Financing
01.2023 - Current
Senior Loan Officer/Mortgage Sales
PennyMac
11.2018 - 04.2021
Senior Loan Officer/Mortgage Sales
Paramount Equity Mortgage
11.2015 - 11.2018
Lead Server/Trainer
Grange Restaurant and Bar
12.2008 - 11.2015
Bachelors of Science - Sociology, Statistical Analysis
California State University