Headley Mundell
Somerdale,NJ
Summary
- Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
- Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Overview
4
4
years of professional experience
Work History
Bank Teller
Citizens Bank
05.2021 - 05.2023
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
Cashier
Dollar Tree
05.2019 - 09.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
No Degree - Psychology
University of Valley Forge
Phoenixville, PAHigh School Diploma -
Sterling High School
Somerdale, NJ06.2018
Skills
- Customer service skills
- Customer Complaint Resolution
- Telephone Management
- Customer Service and Assistance
- Upselling Techniques
- Customer Inquiries
- Social Perception
- Customer Satisfaction
- Employee Motivation
- Team Coordination and Oversight
Accomplishments
- Earned hi-5 award for outstanding customer service.
- Achieved Consistent 5 star reviews through effectively helping with costumer issues whether or not if it was bank related.
Timeline
Bank Teller
Citizens Bank
05.2021 - 05.2023
Cashier
Dollar Tree
05.2019 - 09.2019
No Degree - Psychology
University of Valley Forge
High School Diploma -
Sterling High School
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