Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Nix

Comer,GA

Summary

Customer service is my specialty. Every job I have worked has involved ensuring the customer/client/patient is completely cared for to the best of my ability. Hardworking and successful with time management and relationship building. Strives to meet customer needs, drive satisfaction, and promote long-term loyalty.

Overview

4
4
years of professional experience

Work History

Bank Teller

The Commercial Bank
Colbert, GA
10.2021 - 04.2023
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Responded and assisted customers with account inquiries and updates.
  • Entered transactions into computer and issued customer receipts.
  • Explained bank services, financial products and applicable fees to customers.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Welcomed customers and offered pleasant service during entire transaction.

Sales Representative

Southeastern Roofing Company
Atlanta, GA
10.2020 - 03.2021
  • Climbed and inspected residential roofs for weather damage.
  • Dealt with different homeowner's insurance to put in claims to best benefit different homeowner's/clients.
  • Fostered relationships with customers to expand customer base and retain business.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Performed comprehensive market research to expand sales.
  • Developed key customer relationships to increase sales.

Patient Service Representative

Medlink
Colbert, GA
09.2019 - 11.2020
  • Answered patient questions and fielded complaints to resolve issues.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Referred patients to appropriate professionals and services.
  • Checked daily doctor schedules and verified insurance.
  • Checked claims for errors, corrected issues and mailed out updated documents.
  • Answered over 100 telephone calls per day to schedule appointments and answer patient questions.

Education

High School Diploma -

Madison County High School
Danielsville, GA
05.2016

Some College (No Degree) -

College of Coastal Georgia
Brunswick, GA

Skills

  • Appointment confirmation
  • Scheduling appointments
  • Multitasking
  • Point of Sale (POS) system operations
  • Effective customer upselling
  • Service prioritization
  • Relationship selling
  • Market research and analysis
  • Operating in fast-paced environment
  • Customer service skills
  • Microsoft Office programs
  • Money Handling
  • Money Transfer Systems
  • Customer Relationship Management
  • Financial Transactions

Timeline

Bank Teller

The Commercial Bank
10.2021 - 04.2023

Sales Representative

Southeastern Roofing Company
10.2020 - 03.2021

Patient Service Representative

Medlink
09.2019 - 11.2020

High School Diploma -

Madison County High School

Some College (No Degree) -

College of Coastal Georgia

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Elizabeth Nix