Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Smash Hub
Saint Paul, MN
12.2024 - Current
Assisted with scheduling appointments for clients and visitors.
Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Updated customer information in databases regularly to ensure accuracy of records.
Resolved any customer complaints or issues in a timely fashion following established protocols.
Seasonal Worker
Amazon
Saint Paul, MN
11.2023 - 11.2024
Loaded and unloaded trucks with heavy lifting equipment as needed.
Reported any damaged shipments immediately to supervisor.
Scanned barcodes on packages using RF scanners.
Followed safety protocols when operating machinery or lifting heavy objects.
Assistant Tennis Coach
Saint Paul Urban Tennis
Saint Paul, MN
06.2023 - 08.2023
Attended coaches meetings with other staff members to discuss tactics for upcoming games and matches.
Developed game plans to be used during competitions.
Instructed players on the fundamentals of tennis such as footwork, strokes, serves, volleys.
Organized and supervised team practices, drills, and skill development sessions.
Created individual goals and strategies for each athlete based on their strengths and weaknesses.
Retail Sales Associate
Gap Outlet
Eagan, MN
10.2021 - 05.2022
Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
Handled customer complaints in a professional manner.
Assisted in training new employees on proper use of equipment and safety protocols.
Assisted customers with finding the right product for their needs.
Created price tags and merchandise signs for new items.
Education
High School Diploma -
Metropolitan State University
Saint Paul, MN
Skills
Problem solving
Appointment confirmation
Visitor registration
Call forwarding
Appointment scheduling
Customer service
Listening skills
Attention to detail
Verbal and written communication
Decision-making
Affiliations
Highly rated pickleball player (4.88 DUPR rating)
Played Varsity Volleyball and Tennis in high school (2 years each)
Coummunity Service: Sunray Spooktacular Event, CubFood fundraiser, Hazel Park Halloween Party, Battle Creek Elementary Fall Carnival,
Support Team Manager-Animal Emergency Vet Clinic at Animal Emergency and Referral CenterSupport Team Manager-Animal Emergency Vet Clinic at Animal Emergency and Referral Center