Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Timeline
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Wes Yang

Saint Paul,MN

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Smash Hub
Saint Paul, MN
12.2024 - Current
  • Assisted with scheduling appointments for clients and visitors.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.

Seasonal Worker

Amazon
Saint Paul, MN
11.2023 - 11.2024
  • Loaded and unloaded trucks with heavy lifting equipment as needed.
  • Reported any damaged shipments immediately to supervisor.
  • Scanned barcodes on packages using RF scanners.
  • Followed safety protocols when operating machinery or lifting heavy objects.

Assistant Tennis Coach

Saint Paul Urban Tennis
Saint Paul, MN
06.2023 - 08.2023
  • Attended coaches meetings with other staff members to discuss tactics for upcoming games and matches.
  • Developed game plans to be used during competitions.
  • Instructed players on the fundamentals of tennis such as footwork, strokes, serves, volleys.
  • Organized and supervised team practices, drills, and skill development sessions.
  • Created individual goals and strategies for each athlete based on their strengths and weaknesses.

Retail Sales Associate

Gap Outlet
Eagan, MN
10.2021 - 05.2022
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
  • Handled customer complaints in a professional manner.
  • Assisted in training new employees on proper use of equipment and safety protocols.
  • Assisted customers with finding the right product for their needs.
  • Created price tags and merchandise signs for new items.

Education

High School Diploma -

Metropolitan State University
Saint Paul, MN

Skills

  • Problem solving
  • Appointment confirmation
  • Visitor registration
  • Call forwarding
  • Appointment scheduling
  • Customer service
  • Listening skills
  • Attention to detail
  • Verbal and written communication
  • Decision-making

Affiliations

  • Highly rated pickleball player (4.88 DUPR rating)
  • Played Varsity Volleyball and Tennis in high school (2 years each)
  • Coummunity Service: Sunray Spooktacular Event, CubFood fundraiser, Hazel Park Halloween Party, Battle Creek Elementary Fall Carnival,

Languages

English
Professional
Hmong
Professional

Accomplishments

  • Have high school diploma
  • Award's in A honor roll with 3.72 GPA
  • Petty Officer 3rd Rank for NJROTC

Timeline

Front Desk Receptionist

Smash Hub
12.2024 - Current

Seasonal Worker

Amazon
11.2023 - 11.2024

Assistant Tennis Coach

Saint Paul Urban Tennis
06.2023 - 08.2023

Retail Sales Associate

Gap Outlet
10.2021 - 05.2022

High School Diploma -

Metropolitan State University