Danielle Neeley
Hartwell,GA
Summary
Efficient and driven with extensive experience in customer service and fast-paced environments. Bringing detail-oriented and decisive nature, good multitasking abilities, and a self-motivated personality. Comfortable working alone or with teams to accomplish on-time and accurate tasks.
Overview
10
10
years of professional experience
1
1
Certification
Work History
911 Telecommunicator
BANKS COUNTY BOARD OF COMMISSIONERS
11.2023 - Current
- Monitoring radio frequencies while setting priorities among incoming events and dispatching the police and EMS/Fire to necessary locations using both radios and computers
- Taking emergency phone calls where callers are in high stress situations
- Using customer service skills and critical thinking to reassure callers in order to get pertinent information from them
- Listening efficiently and communicating effectively
- Utilizing computer-aided dispatching systems to accurately record and relay critical information
- Multitasking in a high stress environment
- Keeping paper records updated.
Front Desk Clerk
Holiday Inn Express and Suites
07.2023 - 11.2023
- Providing excellent customer service
- Making reservations
- Resolving conflicts when they arise
- Answering phone calls
- Light cleaning
- Some maintenance tasks.
Legal Assistant
Hotard & Hise, LLC
04.2022 - 07.2023
- Preparing and prioritizing legal documents
- Communicating with clients
- Conducting legal research
- Provide administrative support to lawyer and enhance office effectiveness
- Keeps cases organized by establishing and organizing files
- Monitoring calendars and takes notes during meetings
- Adding information into file database and case management software.
Machine Operator
Nestle Purina
01.2021 - 04.2022
- Attending to alarms on the machine and problem solving in a timely manner
- Following company quality standards to ensure product is high quality
- Multitasking to ensure machine is running efficiently and quality checks are being completed simultaneously
- Communicating with coworkers, other departments, and higher ups to ensure the process of making the product runs smoothly
- Always being an active team member and always helping my team
- I was a part of the team that grew our AI by 30%
- I was part of the line when it first started up and helped make standards, find root causes and solutions to downtime, and overall improve the line
- Attended training classes to be an official trainer in my area before the standard time
- Effectively collaborated with team leads
- Managed transition orders and made adjustments, as needed
- Maintained plant safety by following PPE rules and regulations
- Trained in GMPs.
Quality Control Inspector
Lake Foods, LLC
07.2019 - 01.2021
- Inspected packages to ensure quality product
- Followed all GMP standards and helped enforce them
- Managed my time to complete hourly checks and other responsibilities
- Kept a clean work space at all times
- Communicated with my team
- Ensured product that did not pass standards was placed on hold and dealt with correctly
- Maintained a good attendance
- Maintained plant safety by following PPE rules and regulations.
Desk Clerk
Quality Inn
01.2019 - 06.2020
- Answered phone calls
- Booked rooms for guests
- Took payments
- Displayed team work by helping housekeeping with laundry
- Kept the front desk area clean
- Gained experience with doing our audit
- Multitasked and managed my time in between phone calls and guests to make sure all of my responsibilities were completed
- Helped guests with any issues or questions they had to ensure a pleasant stay
- Gained experience with Microsoft
- Maintained good attendance while having another job (Lake Foods).
Cashier/Customer Service
Walmart
05.2017 - 01.2019
- Provided excellent customer service
- Checked customers out
- Answered any questions customers had
- Maintained a clean work space
- Cross trained to help my team out
- Trained on the customer service desk and bakery
- Processed exchanges and returns.
Receptionist
Hartwell Dental Associates
11.2014 - 05.2017
- Served as the first point of contact with patients
- Scheduled appointments using our software
- Answered phone calls and made out going phone calls to patients
- Wrapped instruments
- Filed charts
- Ran errands such as getting mail and going to the bank
- Ensured front desk area was clean and looked professional at all times
- Helped patients with any issues, questions, or concerns they may have had
- Cleaned around the office.
Education
Some college -
Athens Technical College
GA, GASkills
- Customer Service
- Computer Literate
- Multitasking
- Microsoft Word (7 years)
- Excel (7 years)
- Manufacturing
- Dental Receptionist
- Quality Inspection
- English
- Phone etiquette
- Data entry
- Organizational skills
- Communication skills
- Time management
Certification
Driver's License
Timeline
911 Telecommunicator
BANKS COUNTY BOARD OF COMMISSIONERS
11.2023 - Current
Front Desk Clerk
Holiday Inn Express and Suites
07.2023 - 11.2023
Legal Assistant
Hotard & Hise, LLC
04.2022 - 07.2023
Machine Operator
Nestle Purina
01.2021 - 04.2022
Quality Control Inspector
Lake Foods, LLC
07.2019 - 01.2021
Desk Clerk
Quality Inn
01.2019 - 06.2020
Cashier/Customer Service
Walmart
05.2017 - 01.2019
Receptionist
Hartwell Dental Associates
11.2014 - 05.2017
Some college -
Athens Technical College