Danielle Nicol
Gresham,OR
Summary
Well-versed in communication and team work. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
The Vancouver Clinic
Gresham, OR
03.2023 - Current
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Trained new staff on policy, procedures and daily workflow.
Direct Support Professional
Northwest Mental Health
Oregon City, OR
09.2018 - Current
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
- Train new employees on standard policies and procedures, protocols and medication administration.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Medication Technician
Princeton Village Assisted Living
Clackamas, OR
10.2016 - 09.2018
- Improved medication administration accuracy by meticulously following physician orders and verifying patient information.
- Enhanced patient safety through diligent monitoring for adverse drug reactions and promptly reporting concerns to nursing staff.
- Maintained up-to-date knowledge of medication protocols, resulting in efficient dispensing and accurate documentation.
- Streamlined medication storage and inventory processes, ensuring timely reordering and minimizing waste.
Guest Services Associate
Target
Portland, OR
09.2012 - 10.2015
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Participated actively in team meetings to discuss strategies for improving overall performance within the department.
Education
Associate of Arts -
Mount Hood Community College
Gresham, OR06.2024
High School Diploma -
Rosemary Anderson High School
Portland, OR06.2012
Skills
- Team Collaboration
- Registration and Scheduling
- Empathy and Compassion
- Adaptability and flexibility
- Calm and Effective Under Pressure
- Explaining Policy and Procedures
- Resolving Problems
- Effective communication
- Team leadership
- Problem-solving abilities
- Interpersonal skills
- Multitasking capabilities
Timeline
Patient Service Representative
The Vancouver Clinic
03.2023 - Current
Direct Support Professional
Northwest Mental Health
09.2018 - Current
Medication Technician
Princeton Village Assisted Living
10.2016 - 09.2018
Guest Services Associate
Target
09.2012 - 10.2015
Associate of Arts -
Mount Hood Community College
High School Diploma -
Rosemary Anderson High School