Danielle Nurse
Kissimmee
Summary
Accomplished General Manager with a proven track record at Boston Market, enhancing sales and customer satisfaction through exceptional service and efficient dining management. Skilled in cash management and fostering effective team collaboration, I've consistently demonstrated a commitment to excellence and a knack for cultivating strong relationships with stakeholders.
Overview
5
5
years of professional experience
Work History
Server
Millers Ale House Bar and Grill
08.2023 - 12.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Manager
Wendys
11.2024 - 01.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
General Manager
Boston Market
12.2020 - 01.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
Associate of Science - Criminal Justice
Stark State College
Canton, OH01-2016
Skills
- Consistent Professional Commitment
- Exceptional customer service
- Cash Management
- Customer Interaction
- Food Safety Practices
- Extensive Menu Knowledge
- Coordinated Dining Assistance
- Efficient Dining Management
- Effective Team Collaboration
- Client relations and customer service
- Team leadership
- Decision-making
Timeline
Manager
Wendys
11.2024 - 01.2025
Server
Millers Ale House Bar and Grill
08.2023 - 12.2025
General Manager
Boston Market
12.2020 - 01.2023
Associate of Science - Criminal Justice
Stark State College
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