Danielle O'Brien
Kenosha
Summary
Dynamic licensed optician with expertise in customer service, optical measurements, and insurance verification. Committed to enhancing customer satisfaction through expert eyewear guidance and HIPAA compliance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Licensed Optician
America's Best Contact and Eyeglasses
Kenosha, WI
09.2023 - Current
- Provided expert guidance on eyewear selection, ensuring customer satisfaction and optimal fit.
- Utilized advanced optical equipment for precise lens fitting and adjustments.
- Educated customers on proper care and maintenance of eyewear products.
- Educated patients on proper eyewear usage and maintenance, ensuring long-lasting functionality of glasses.
- Delivered exceptional customer service, resolving issues efficiently to enhance store reputation.
Sales Associate/Third Key Holder
OshKosh B'gosh
Pleasant Prairie, WI
05.2018 - 03.2020
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained visual merchandising standards to promote seasonal collections effectively.
- Processed transactions accurately, ensuring efficient checkout operations.
- Collaborated with team members to achieve monthly sales targets consistently.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Sales Associate
Target
San Clemente, CA
01.2015 - 10.2016
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and customer satisfaction.
- Collaborated with team members to maintain store organization and cleanliness standards.
- Trained new associates on product knowledge, customer service skills, and operational procedures.
Education
Associate of Science - Administrative Professional
Gateway Technical College
Kenosha, WI05-2025
Skills
- Customer service
- Optical measurements
- Computer skills
- HIPAA compliance
- Insurance verification
- Product upselling
Certification
- Certified Optician
Timeline
Licensed Optician
America's Best Contact and Eyeglasses
09.2023 - Current
Sales Associate/Third Key Holder
OshKosh B'gosh
05.2018 - 03.2020
Sales Associate
Target
01.2015 - 10.2016
Associate of Science - Administrative Professional
Gateway Technical College