Danielle Owens
Kernersville,NC
Summary
Service-focused professional with extensive experience in patient care services. Track record of enhancing customer satisfaction through effective complaint resolution and timely service. Committed to fostering a positive environment and providing reliable support to healthcare teams.
Overview
18
18
years of professional experience
Work History
Laundry Aide
Summerstone Health and Rehabilitation Center
Kernersville, NC
08.2023 - 04.2025
- Collaborated with staff to ensure timely delivery of clean linens for patient care services.
- Provided exceptional customer service with prompt response times to inquiries regarding laundry status or special requests.
- Enhanced customer satisfaction by providing timely and accurate laundry services.
- Assisted with inventory management of laundry supplies, reporting shortages as needed.
- Sorted, folded, and distributed clean laundry to designated areas within facility.
- Operated laundry equipment, ensuring proper washing and drying of linens and garments.
- Provided training support to new hires on operational procedures and safety protocols.
Cold Prep Production
Lake Taylor Transitional Care Hospital
Norfolk, VA
01.2019 - 08.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Delivered exceptional customer service in fast-paced dining environment.
Personal Care Aide Assistant
Community Personal Care
Norfolk, VA
01.2010 - 07.2012
- Assisted clients with daily living activities, enhancing comfort and independence.
- Facilitated communication between clients and families to address concerns effectively.
- Ensured medication adherence, administering prescribed medications in a timely manner.
- Prepared nutritious meals tailored to client dietary restrictions or preferences, supporting overall health goals.
- Assisted clients with mobility devices such as wheelchairs or walkers, promoting safe usage and optimal independence levels.
- Maintained accurate records of client care, ensuring proper documentation for the healthcare team and family members involved in the caregiving process.
Server
Pacifica Senior Living
Virginia Beach, VA
01.2007 - 07.2012
- Delivered exceptional dining experiences through attentive service and personalized interactions with residents.
- Collaborated with kitchen staff to ensure timely and accurate meal service for all residents.
- Assisted in training new servers on operational procedures and customer service techniques.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Managed dining room environment by maintaining cleanliness and organization throughout shifts.
- Developed strong relationships with residents to foster a welcoming community atmosphere.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
High School Diploma -
Bayside High School
Virginia Beach, VAGraduate Certificate -
Tidewater Medical Training
Virginia BeachSkills
- Customer service
- Active listening
- Critical thinking
- Complaint handling
- Direct patient care
- Med Tech certified
Timeline
Laundry Aide
Summerstone Health and Rehabilitation Center
08.2023 - 04.2025
Cold Prep Production
Lake Taylor Transitional Care Hospital
01.2019 - 08.2023
Personal Care Aide Assistant
Community Personal Care
01.2010 - 07.2012
Server
Pacifica Senior Living
01.2007 - 07.2012
High School Diploma -
Bayside High School
Graduate Certificate -
Tidewater Medical Training