Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
Volunteer
Danielle Pace

Danielle Pace

Shift Manager
Columbus,OH

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Knowledgeable and dedicated customer service professional with extensive experience in Community Outreach industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

9
9
year of professional experience
1
1
Certification

Work History

Shift Manager

Wendys International
Columbus, OH
06.2022 - Current
  • Excelled in every store position and regularly backed up front-line staff.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Tracked receipts, employee hours and inventory movements.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.

Customer Service Cashier

Lowes Home Improvement Stores
Columbus, OH
05.2022 - 06.2022
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Utilized POS system to handle customer cash and credit card transactions.

Stocking Associate

HMS Host
Columbus, OH
04.2022 - 05.2022
  • Orchestrated re-organization of stockroom merchandise to promote successful inventory and cycle counts.
  • Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Examined and inspected stock items for defects and reported damages to supervisor.

Engagement Specialist

Lutheran Social Services Of Central Ohio
Columbus, OH
08.2021 - 04.2022
  • Facilitated social media practices to publicize corporate culture and support engagement projects.
  • Organized focus groups with internal business partners to build engagement teams.
  • Developed integrated approach to business-driven workforce development through effective marketing, public relations and communications.
  • Produced innovative funding proposals to deliver profitable outcomes and measurable results.

Education

Associate of Science - Interpreter

Columbus State Community College
Columbus, OH
06.2024

Skills

  • Staff Coaching and Training
  • Health and Safety Procedures
  • Managing Customer Needs
  • Flexible Work Schedule
  • Customer Data Confidentiality
  • Building Customer Trust and Loyalty
  • Upselling Products and Services
  • Opening and Closing Procedures
  • Customer Service
  • Quality Standards
  • Coaching and Mentoring
  • Verbal and Written Communication
  • Performance Tracking and Evaluations
  • Greet Guests
  • Delegating Work
  • Information Confidentiality
  • Managing Operations and Efficiency

Certification

  • CM - Certified Manager Certification

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The best way out is always through.
Robert Frost

Timeline

Shift Manager

Wendys International
06.2022 - Current

Customer Service Cashier

Lowes Home Improvement Stores
05.2022 - 06.2022

Stocking Associate

HMS Host
04.2022 - 05.2022

Engagement Specialist

Lutheran Social Services Of Central Ohio
08.2021 - 04.2022

Associate of Science - Interpreter

Columbus State Community College
Danielle PaceShift Manager