DANIELLE PAGANO
Secaucus,New Jersey
Summary
Energetic and diligent hospitality professional with 19 years of experience. Strong leader and problem solver who loves making connections with new people. Fast worker who is well-versed in customer service with 3 years of sales experience. Dependable multitasker who thrives in a busy and fast paced work environment.
Overview
11
11
years of professional experience
Work History
Server/Bartender
Chili's Grill & Bar
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple positions at a high volume location.
- Provided accurate and efficient customer service to generate excellent survey responses daily.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Trained new employees according to corporate standards.
Lead Bartender/Manager
The Local College Park
06.2019 - 09.2021
- Responsible for hiring and training all new employees.
- Created weekly specials and promotions to increase sales.
- Completed logs and reports detailing production data helping upper management make accurate operational decisions
- Resolved customer complaints promptly and professionally.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory..
Bartender/Key Employee
World of Beer
09.2014 - 05.2019
- Completed manager training and became corporate trainer at high volume downtown location.
- Extensive knowledge of craft beer.
- Assisted in event planning for private parties held at the establishment, providing input tailored to specific client requests.
- Enhanced customer satisfaction by creating unique and visually appealing craft cocktails.
- Participated in local community events as a representative of the establishment (Taste of Orlando, Orlando Farmers Market).
Education
No Degree - Business
Seminole State College of Florida
Sanford, FLSkills
- Clean and Organized
- Positive Under Pressure
- Proficient in Microsoft Office
- Sales Expertise
- Catering Experience
- Punctual
Timeline
Server/Bartender
Chili's Grill & Bar
03.2024 - Current
Lead Bartender/Manager
The Local College Park
06.2019 - 09.2021
Bartender/Key Employee
World of Beer
09.2014 - 05.2019
No Degree - Business
Seminole State College of Florida
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