Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Pargo

Chicago,United States

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Payment Services Representative

City of Chicago
Chicago, IL
12.2021 - Current
  • Processed customer payments and maintained accurate records of transactions.
  • Resolved customer payment disputes in a timely manner.
  • Provided excellent customer service to ensure satisfaction with payment services.
  • Assisted customers with setting up payment plans for outstanding ticket balance.
  • Conducted research to verify accuracy of customer information prior to processing payments.
  • Maintained confidential data in accordance with company policies and procedures.
  • Accepted and processed customer payments and applied toward account balances.

Customer Service Manager

Walmart
Cicero, IL
04.2015 - 12.2021
  • Provided exceptional customer service to ensure customer satisfaction.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Evaluated and authenticated returns, exchanges and voids.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

High School Diploma -

Austin High School
Chicago, IL
06-2003

Skills

  • Transaction Processing
  • Client Confidentiality
  • Cash handling experience
  • Dispute Resolution
  • Payment Processing
  • Database Maintenance
  • Problem-solving abilities

Timeline

Payment Services Representative

City of Chicago
12.2021 - Current

Customer Service Manager

Walmart
04.2015 - 12.2021

High School Diploma -

Austin High School

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Danielle Pargo