DANIELLE P BULLOCK
lauderdale lakes,FL
Summary
Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
7
7
years of professional experience
Work History
Office Coordinator
Cleveland Clinic
Weston, FL
02.2023 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.
Medicare Insurance Agent
Select Quote
Overland Park, KS
07.2023 - 04.2024
- Collaborated with team members to reach individual and group sales goals.
- Analyzed client's needs and recommended appropriate Medicare plans.
- Developed and maintained relationships with healthcare providers, creating strong referral network.
- Ensured seamless enrollment process for clients by guiding them through necessary paperwork.
- Resolved customer inquiries regarding Medicare plans and coverage options.
- Utilized various marketing techniques, including cold calling, email campaigns, and social media outreach to generate leads.
- Participated in community events to promote Medicare products and generate leads.
- Helped applicants understand requirements, application procedures and legal rights.
- Continuously updated knowledge on industry trends, changes in regulations, and new product offerings through ongoing training sessions.
Licensed Insurance Agent
Together Health
Sawgrass FL
06.2019 - 03.2023
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Delivered outstanding first-contact resolution rates when assisting clients with inquiries about premiums or billing issues.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Retained existing clientele by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.
Education
Master of Science (M.S.) - Medical Education
Nova Southeastern University
Davie, FL05-2024
Bachelor of Science (B.S.) - Biology
Lynn University
Boca Raton, FL05-2019
Skills
- Adaptability and Flexibility
- Organizational Skills
- Computer Literacy
- Ethics and health law
- Engage in robust dialogues with other healthcare professionals
- Problem-Solving
- Mentoring
- Scheduling
- Client relations
- Administrative support
- Staff management
Accomplishments
Caregiver of the Month of June and July
LANGUAGE
english
Native
Timeline
Medicare Insurance Agent
Select Quote
07.2023 - 04.2024
Office Coordinator
Cleveland Clinic
02.2023 - Current
Licensed Insurance Agent
Together Health
06.2019 - 03.2023
Bachelor of Science (B.S.) - Biology
Lynn University
Master of Science (M.S.) - Medical Education
Nova Southeastern University