Danielle Peoples
Novi,MI
Summary
Motivated and compassionate individual seeking a healthcare assistant position to leverage my caregiving skills and medical knowledge. Committed to creating a positive impact in the life of patients by offering personalized support and care. Aiming to provide high-quality care and support in the healthcare sector.
Overview
18
18
years of professional experience
Work History
Medical Assistant Associate
Northville Health Center
Northville, MI
11.2016 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
Phlebotomy Specialist
Associated Endocrinology
West Bloomfield, MI
09.2011 - 11.2016
- Enhanced patient experience by providing compassionate and efficient blood collection services.
- Demonstrated excellent manual dexterity during blood draws, ensuring minimal discomfort for patients throughout the procedure.
- Streamlined the phlebotomy process for improved turnaround times and increased productivity.
- Performed venipuncture using various techniques including straight needle, butterfly needle, syringe methods to accommodate diverse patient needs.
- Implemented inventory management system that reduced waste while maintaining adequate supplies at all times.
- Identified areas of opportunity for process improvements, leading to more streamlined operations within the lab setting.
- Participated in quality improvement initiatives, enhancing laboratory efficiency and safety measures.
- Maintained a clean and safe work environment, adhering to infection control protocols and best practices.
- Promoted positive interactions between patients and other healthcare professionals through professional courtesy and effective communication skills.
- Built strong relationships with patients through clear communication and empathetic care during blood draws.
Sales Associate
Carters Oshkosh
Farmington Hills, MI
01.2006 - 03.2009
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Medical Assistant Certification - Healthcare
Everest Institute
Grand Rapids, MI06.2010
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Vital Sign Monitoring
- Medical Terminology
- EMR / EHR
- Direct Patient Care
- Clinical Documentation
- Patient-focused care
- Reliable team player
- Electronic Medical Records
- Compassionate
- CPR
- Immunization Administration
- Professionalism and Ethics
- Maintaining confidentiality
- Compassionate caregiver
- First Aid
- Medical supply inventory
- Complex Problem-Solving
- Inventory and supply management
- Emergency Response Preparedness
- Companionship and emotional support
Timeline
Medical Assistant Associate
Northville Health Center
11.2016 - Current
Phlebotomy Specialist
Associated Endocrinology
09.2011 - 11.2016
Sales Associate
Carters Oshkosh
01.2006 - 03.2009
Medical Assistant Certification - Healthcare
Everest Institute