Danielle Peterson
Middletown,CT
Summary
Meticulous Customer Care Specialist with 8 years of experience in healthcare industry. Fantastic attention to detail, collaboration skills and typing ability. Committed to streamlining organizational procedures to optimize office settings.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
Middlesex Health
Middletown, CT
09.2014 - Current
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Checked patient data including insurance, demographic and health history to keep information current.
- Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
- Obtained payments from patients and scanned identification and insurance cards.
- Proficient in EPIC system
Medical Records Specialist
Change Healthcare
Nashville , TN
11.2020 - 02.2021
- Maintained patient records in compliance with security regulations.
- Handled high-volume data entry of demographics, disease etiology and extent and associated procedures or treatments.
- Reviewed charts and flagged incomplete or inaccurate information.
- Worked remotely and independently, emailing supervisor for issues or requesting charts to split
- Input data into computer programs and filing systems.
- Utilized VMware to manage and confirm patient data then abstract, split and finalize chart for review
Medical Receptionist/Assistant
ProHealth Physicians
Wallingford, CT
09.2012 - 09.2013
- Scheduled appointments for doctor visits and procedures using desktop calendar software.
- Adeptly managed multi-line phone system and pleasantly greeted all patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Go-to person for patient insurance referrals and prior authorizations
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Education
Billing and coding CERTIFICATE -
DEVRY University
Downers Grove, IL11.2020
Skills
- High Motivation
- Worked Remotely
- Capable of problem solving
- HIPAA Guidelines
- Excellent communication skills
- Medical office administration
- EMR / EHR
- Insurance claims
Timeline
Medical Records Specialist
Change Healthcare
11.2020 - 02.2021
Medical Receptionist
Middlesex Health
09.2014 - Current
Medical Receptionist/Assistant
ProHealth Physicians
09.2012 - 09.2013
Billing and coding CERTIFICATE -
DEVRY University
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