Danielle Phillips
Summary
Certified Medical Assistant with relevant experience in fast-paced healthcare settings. Strong background in patient care, medical terminology, and electronic health record systems. Showcased ability to manage multiple tasks simultaneously and adapt to changing environments or demands. Success noted in improving clinic workflow efficiency and contributing positively to team-focused environments.
Overview
1
1
year of post-secondary education
13
13
years of professional experience
Work History
Medical Assistant
NGPG Flowery Branch
Jefferson
11.2022 - Current
- Assisted healthcare providers with patient examinations and medical procedures.
- Administered injections, medications and treatments as directed by the physician.
- Administered medications and vaccines according to physician instructions accurately.
- Monitored vital signs and reported changes to the medical team promptly.
- Measured vital signs and took medical histories to prepare patients for examination.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Educated patients on treatment plans and medication usage clearly.
- Educated patients about medications, procedures and physician's instructions.
- Coordinated patient appointments and follow-up visits effectively.
- Scheduled appointments for patients via phone and in person.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Managed patient records using electronic health record systems efficiently.
- Supported administrative tasks, including billing inquiries and insurance verifications diligently.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Organized charts, documents and supplies to maintain team productivity.
- Cleaned and maintained medical equipment following procedures and standards.
- Collected samples from patients for laboratory testing purposes.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Communicated with pharmacies to manage and refill patient prescriptions promptly. to submit and refill patients' prescriptions.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Collected, labeled and stored laboratory specimens properly prior to testing.
Bar and Restaurant Manager
Beef O Brady's
Jefferson
12.2015 - Current
- Managed daily operations and staff scheduling for a high-volume restaurant environment.
- Managed daily restaurant operations to ensure efficient service and customer satisfaction.
- Oversaw staff scheduling to maintain adequate coverage during peak hours.
- Oversaw inventory control and supply chain management for bar and kitchen supplies.
- Implemented inventory control measures to reduce waste and manage costs.
- Managed inventory and restocked supplies as needed.
- Coordinated with suppliers to ensure timely delivery of food and supplies.
- Trained and mentored new employees on service standards and operational procedures.
- Trained and mentored new employees on restaurant policies and procedures.
- Prepared and served beverages in a fast-paced environment.
- Maintained cleanliness and organization of the bar area.
- Greeted customers and provided excellent customer service.
- Provided excellent customer service to enhance guest experience.
- Assisted customers with drink selections and menu inquiries.
- Handled cash register and processed customer payments efficiently.
- Collaborated with kitchen staff to ensure timely food service.
- Created specialty cocktails based on seasonal ingredients and trends.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Enforced health and safety regulations to maintain a clean dining environment.
- Handled customer inquiries and resolved issues to promote positive experiences.
- Handled customer inquiries and resolved issues to promote positive experiences.
Medical Assistant
Athens Spine Center
Athens
07.2022 - 10.2022
- Assisted healthcare providers with patient examinations and medical procedures.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Administered medications and vaccines as directed by physicians accurately.
- Monitored vital signs and reported changes to the medical team promptly.
- Coordinated patient appointments and follow-up visits effectively.
- Managed patient records using electronic health record systems efficiently.
- Supported administrative tasks, including billing inquiries and insurance verifications diligently.
- Prepared examination rooms, ensuring cleanliness and proper supplies stocked.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Cashier
Zaxbys
Athens
03.2013 - 12.2015
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Handled cash, credit, and debit card payments securely.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Processed customer transactions efficiently and accurately.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers with menu selections and inquiries.
- Resolved customer complaints promptly and professionally.
- Collaborated with team members to ensure smooth service flow.
- Maintained cleanliness and organization of work area.
- Monitored inventory levels and restocked supplies as needed.
- Trained new cashiers on company policies and procedures.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Performed other duties as assigned by management.
Education
Medical Assistant - Medical Assistant
Medical Institute of North Georgia
01.2021 - 12.2021
Jefferson High School
Jefferson, GASkills
- Electronic record management
- Medical records management
- Vital signs measurement
- Patient appointment coordination
- Medication management
- HIPAA compliance
- EKG administration
- CPR
- Direct patient care
- Family education
- Administrative support
- Workflow optimization
- Inventory control
- Effective communication
- Team collaboration
- Attention to detail
- Time management
- Problem solving
- Client relationship management
- Reliable team player
- Compassionate caregiver
- Medical terminology
Timeline
Medical Assistant
NGPG Flowery Branch
11.2022 - Current
Medical Assistant
Athens Spine Center
07.2022 - 10.2022
Medical Assistant - Medical Assistant
Medical Institute of North Georgia
01.2021 - 12.2021
Bar and Restaurant Manager
Beef O Brady's
12.2015 - Current
Cashier
Zaxbys
03.2013 - 12.2015
Jefferson High School