Kearsha Oliver
Memphis,TN
Summary
Compassionate Clinical Certified Medical Assistant and Certified Phlebotomy Technician with expertise in patient care and medical record management. Enhanced patient experiences through effective communication and technical support, ensuring accurate documentation and assisting healthcare teams in clinical procedures.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Medical Assistant
Memphis Children's Clinic
Southaven, Mississippi
07.2025 - 07.2026
- Assisted physicians with patient examinations and medical procedures.
- Administered injections, medications, and treatments under physician supervision.
- Administered medications and vaccinations under physician supervision.
- Managed patient intake, including collecting medical histories and vital signs.
- Maintained accurate patient records in electronic health record systems, ensuring reliable access to patient information.
- Coordinated pediatric patient appointments and follow-ups, enhancing timely access to care.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Prepared examination rooms by ensuring cleanliness and stocking supplies.
- Managed medical records through efficient filing and data entry, supporting accurate patient information.
Childcare Educator
KCJ’s Playhouse
Memphis
01.2024 - 07.2025
- Developed engaging lesson plans that fostered creativity and learning in children.
- Communicated with parents regarding student progress, scheduling meetings to foster collaboration and enhance student well-being.
- Instructed children on identifying colors, shapes, and letters through interactive activities.
- Supervised daily routines ensuring a safe and nurturing environment for children.
- Assisted in developing and implementing daily routines such as snack time, outdoor playtime, nap time.
- Supported children during daily routines, facilitating toileting, feeding, and nap times to promote comfort and security.
- Identified and removed potential hazards in play areas to ensure children's safety. and developed appropriate boundaries and rules to create safe environment for children.
- Maintained detailed records of children's progress and developmental milestones, informing tailored support for individual growth.
- Participated in team meetings to discuss progress of each child's development and plan future goals for them.
Customer Service Representative
Blue Cross and Blue Shield- Fully Remote
Memphis , TN
03.2020 - 03.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints promptly and efficiently.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted Blue Cross and Blue Shield members with eligibility and benefits questions.
- Reviewed claims details and explained coverage using company policy language.
- Documented customer calls in remote service systems and updated account records.
- Resolved billing concerns by coordinating with internal claims and support teams.
- Escalated complex issues to specialized Blue Cross and Blue Shield departments.
- Protected member privacy by following HIPAA and confidentiality procedures.
- Handled high-volume inquiries while maintaining professional remote customer service standards.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong customer relationships to encourage repeat business.
- Asked probing questions to determine service needs and accurately enter information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Modified billing statements to reflect accurate charges for services. and refunded money to resolve customers' service or billing complaints.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Customer Service Representative /Identity theft
Internal Revenue Service, IRS Remote
Memphis, Tennessee, 38103
08.2021 - 01.2023
- Resolved customer issues by applying effective communication and problem-solving skills, enhancing overall customer satisfaction.
- Delivered timely resolutions to customer complaints, fostering a positive customer experience.
- Educated clients on IRS policies and regulations, ensuring accurate compliance and reducing potential errors.
- Developed strong customer relationships to encourage repeat business.
- Assisted taxpayers with inquiries regarding tax forms and filing procedures.
- Maintained up-to-date knowledge of tax law changes impacting customer service operations.
- Documented interactions in customer relationship management systems for tracking.
- Remained calm and professional in stressful circumstances and effectively defused tense situations.
Dental Lab Technician
RDent dental laboratory
Bartlett, Tennessee
06.2019 - 07.2020
- Supervised and trained new technicians on laboratory protocols to ensure compliance and quality standards.
- Supervised and trained new technicians on laboratory protocols, ensuring compliance with quality standards and contributing to overall lab efficiency.
- Oversaw training of new technicians in laboratory protocols at the facility.
- Reviewed and verified orders, instructions, and prescriptions from professionals, ensuring accurate and timely work completion for optimal patient care.
- Labeled impressions with corresponding case numbers to enhance patient tracking. with case numbers to improve patient identification. with case numbers to enhance patient identification and streamline case management.
Caregiver
1st Choice Home Care Services Inc
Memphis, Tennessee
03.2018 - 06.2019
- Provided compassionate care and assistance to residents.
- Monitored the health and well-being of clients and reported significant health changes.
- Administered medications according to care plan and instructions.
- Monitored vital signs and medication adherence, documenting variances and health concerns.
- Delivered emotional support to clients experiencing depression or anxiety related to their illness or disability.
- Ensured clean, organized environment to promote client safety and well-being.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Improved patient outlook and daily living through compassionate care.
Customer Service Representative
Check Into Cash
Memphis, Tennessee, 38128
01.2018 - 05.2019
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Addressed customer inquiries regarding financial services and products, ensuring clarity and understanding.
- Promoted available products and services to customers during service, account management and order calls.
- Promoted products and services during customer interactions, enhancing customer awareness and engagement.
- Collected deposits or payments and arranged for billing.
- Processed customer deposits and payments at the point of sale. and arranged for billing.
- Maintained customer databases by accurately updating information, ensuring data integrity.
Customer Service Representative
ACE Cash Express Inc.
Memphis, Tennessee, 38134
01.2017 - 01.2018
- Provided exceptional customer service to ensure customer satisfaction.
- Enhanced customer satisfaction by resolving issues with knowledgeable and friendly service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Guided customers through inquiries about financial services and products.
- Assisted customers with inquiries about financial services and products.
- Cultivated strong customer relationships, fostering repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Processed transactions accurately and efficiently at cash registers.
Education
Certificate - Phlebotomy Technician, Clinical Medical Assistant
Professional Allied Health
Memphis, Tennessee, 38128Certificate - CNA
Career Academy
Memphis, TennesseeCertificate - Certified Dental Lab Technician
Tennessee College of Applied Technology
TennesseeSkills
- Phlebotomy expertise
- Injections and EKGs
- BLS certification
- Laboratory skills
- Specimen processing
- Vital sign assessment
- Vital signs
- Blood pressure monitoring
- Urine drug screening
- Urine dipstick
- Cultures
- Pregnancy testing
- Covid testing
- Influenza testing
- Strep A testing
- Patient care
- Assisting physicians
- Clinical support
- Patient assessment
- Patient scheduling
- Patient training
- Medication management
- Infection control
- Sterilization procedures
- Recordkeeping
- Electronic record management
- Documentation
- Medical terminology
- Multi-tasking
- Time management
- Communication
- Empathy and patience
- Age-appropriate care
- Pediatric support
- Patient training
Certification
- Phlebotomy Technician, AMCA, accreditation until 2027
- Clinical Medical Assistant, AMCA, accreditation until 2027
Timeline
Medical Assistant
Memphis Children's Clinic
07.2025 - 07.2026
Childcare Educator
KCJ’s Playhouse
01.2024 - 07.2025
Customer Service Representative /Identity theft
Internal Revenue Service, IRS Remote
08.2021 - 01.2023
Customer Service Representative
Blue Cross and Blue Shield- Fully Remote
03.2020 - 03.2023
Dental Lab Technician
RDent dental laboratory
06.2019 - 07.2020
Caregiver
1st Choice Home Care Services Inc
03.2018 - 06.2019
Customer Service Representative
Check Into Cash
01.2018 - 05.2019
Customer Service Representative
ACE Cash Express Inc.
01.2017 - 01.2018
Certificate - Phlebotomy Technician, Clinical Medical Assistant
Professional Allied Health
Certificate - CNA
Career Academy
Certificate - Certified Dental Lab Technician
Tennessee College of Applied Technology