ALEJANDRA SUAREZ
Tehachapi,Ca
Summary
Detail-oriented Department Assistant experienced in healthcare administration and operations management. Enhanced practice efficiency by coordinating surgeries, managing insurance verifications, and maintaining confidentiality of patient records. Delivered effective leadership and staff development through recruitment, training, and supervision, contributing to improved communication and workflow within clinical environments.
Overview
2
2
years of post-secondary education
13
13
years of professional experience
Work History
Front and Back Office Medical Assistant
Skin and Cancer Institute
Tehachapi, CA
09.2021 - Current
- I have gained extensive experience supporting the daily operations of a medical practice. My responsibilities include scheduling surgeries, managing pre-certifications, verifying insurance coverage, communicating with patients, maintaining confidential information, following clinic policies and procedures, and managing inventory. I also recruit, train, supervise, and support staff development, which has strengthened my leadership and communication skills.
- Greeted patients upon arrival, verified demographics, and managed check-in at dermatology front desk to enhance patient experience.
- Escorted patients to examination rooms, collected vitals, and documented histories in electronic health records.
- Assisted dermatology providers during biopsies, excisions, and cryotherapy.
- Set up and organized exam rooms for patient appointments, sterilized instruments, and maintained clean clinical supplies to ensure readiness for procedures.
- Scheduled follow-up visits, referrals, and procedure appointments for skincare patients.
- Verified insurance coverage, processed authorizations, and supported billing documentation.
- Responded to patient calls and inquiries in a timely manner., routed messages, and coordinated care questions with clinic staff.
- Restocked essential clinical supplies and treatment areas to support smooth daily office flow and operational efficiency.
Administrative Assistant
College Community Services
Mojave, California
12.2020 - 09.2021
- Scheduled appointments and coordinated calendars for staff and clients.
- Coordinated staff and client calendars, optimizing scheduling efficiency.
- Maintained and organized confidential records and student information, ensuring data integrity.
Mail Carrier
US Post Office
Tehachapi, CA
10.2017 - 03.2020
- Delivered mail and packages along assigned postal routes for Postal Service customers.
- Sorted incoming mail by address and delivery priority to ensure timely distribution along routes.
- Collected signatures for certified deliveries, confirming receipt and providing proof of delivery for customers.
Store Manager
McDonald's Restaurant
Tehachapi
01.2014 - 10.2017
- Managed daily McDonald's restaurant operations and crew assignments.
- Scheduled staff shifts to support customer service coverage.
- Trained crew members on food safety and service standards.
- Ordered restaurant supplies and reviewed inventory levels.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Managed all opening and closing tasks to ensure smooth restaurant operations.
- Resolved customer concerns and supported fast service recovery.
- Recruited, trained and supervised new employees.
Education
Medical Assistant -
San Joaquin Valley College
Bakersfield, CA 04.2019 - 10.2020
John Muir Charter School
Tehachapi, CASkills
- Insurance eligibility verification
- Authorization management
- Electronic record management
- Clinical procedure support
- Patient registration
- Appointment coordination
- Appointment oversight
- Medical records
- Medical office operations
- Data accuracy
- Patient interaction
- Inventory management
Timeline
Front and Back Office Medical Assistant
Skin and Cancer Institute
09.2021 - Current
Administrative Assistant
College Community Services
12.2020 - 09.2021
Medical Assistant -
San Joaquin Valley College
04.2019 - 10.2020
Mail Carrier
US Post Office
10.2017 - 03.2020
Store Manager
McDonald's Restaurant
01.2014 - 10.2017
John Muir Charter School