Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Moore

Jacksonville,FL

Summary


Healthcare professional with robust background in medical office management and patient interaction. Known for enhancing office efficiency and ensuring smooth patient flow. Valued team collaborator with focus on achieving results and adapting to evolving needs. Proficient in administrative duties and patient communication, with reliable and flexible approach.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Front Office Medical Assistant

Walmart Health Center
06.2023 - 06.2024
  • Assisted with insurance verification, expediting the check-in process and ensuring accurate billing.
  • Assisted in training new front office staff members, ensuring consistent quality of service delivery across the team.
  • Provided accurate documentation of patient interactions in electronic health record system.
  • Posted payments and charges to patient accounts and participated in billing processes.
  • Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
  • Used Epic to maintain and update over 500 medical records.

Benefit Verification Specialist

AmerisourceBergen with Lash Group
11.2022 - 02.2023
  • Resolved any discrepancies in insurance coverage to ensure accurate billing and reimbursement
  • Provided exceptional customer service by addressing patient concerns regarding coverage and out-of-pocket expenses.
  • Improved patient satisfaction by accurately verifying benefits and providing timely responses to inquiries.
  • Managed high-volume caseloads while maintaining strict deadlines for completing benefit verifications and authorizations.
  • Collaborated with cross-functional teams to address discrepancies in patient information, ensuring accurate billing and reimbursement.

Front Desk Receptionist

Pediatric Associates
08.2019 - 11.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.

Switchboard Operator

Orange Park Medical Center
01.2017 - 08.2019
  • Connected callers with appropriate professional, department, or business.
  • Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
  • Strengthened company reputation by upholding confidentiality when dealing with sensitive information during call transfers.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Announced important information and emergency notifications over PA system.
  • Demonstrated flexibility in adjusting work schedule to cover shifts during periods of high call volume or staff shortages, maintaining seamless phone coverage at all times.
  • Answered calls on the first ring and engaged customers with friendly, professional demeanor.

Front Office Receptionist

Kids Doc Pediatrics
02.2016 - 01.2017
  • Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
  • Ensured a welcoming atmosphere for patients with efficient check-in and check-out procedures.
  • Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.

Education

Associate of Arts - COMPUTER SCIENCE

Tennessee College of Applied Technology
Lexington, TN

Skills

  • Direct Patient Support
  • Healthcare Coding
  • Electronic Health Record Oversight
  • Insurance Eligibility Verification
  • Billing Management
  • Multi-Line Phone Management
  • Organizational skills
  • Proficient in Handling High Call Volumes
  • Claims Management
  • Expertise in Microsoft Office Suites

Certification

  • Basic Life Support Certification (BLS)
  • CPR/AED Certification

Timeline

Front Office Medical Assistant

Walmart Health Center
06.2023 - 06.2024

Benefit Verification Specialist

AmerisourceBergen with Lash Group
11.2022 - 02.2023

Front Desk Receptionist

Pediatric Associates
08.2019 - 11.2022

Switchboard Operator

Orange Park Medical Center
01.2017 - 08.2019

Front Office Receptionist

Kids Doc Pediatrics
02.2016 - 01.2017

Associate of Arts - COMPUTER SCIENCE

Tennessee College of Applied Technology

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Melissa Moore