Danielle Pickering
Brooklyn
Summary
Passionate, detail-oriented individual, with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
Triage Nurse
Callen-Lorde Community Health Center
04.2019 - Current
- Counsel patients in person or via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Maintain accurate patient records, ensuring thorough documentation of triage assessments and treatment plans.
- Coordinate care for patients, working closely with other departments and outside organizations
- Enhance patient satisfaction by efficiently prioritizing and addressing urgent medical concerns in a timely manner.
- Maintain a calm and professional demeanor during high-stress situations, effectively managing patient expectations and alleviating concerns.
- Improve communication among healthcare team members by serving as a liaison between patients, physicians, and nursing staff.
- Assist in management of patient utilization of health care system and provided patient education relative to health care needs, use of community resources and responsibilities of membership in managed care.
- Assist with training new nursing staff on triage procedures, contributing to the overall growth of the team''s competencies.
Registered Nurse
New York Presbyterian – The Allen Hospital
09.2017 - 03.2020
- Utilized critical thinking skills to prioritize nursing interventions based on patients' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
Registered Nurse
Beth Israel Medical Center
11.2012 - 12.2018
- Monitored and cared for patients on geriatric psych, young adult psych, detox, and rehab units
- Charge Nurse responsibilities
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
Nurse Coordinator
Housing Works
02.2015 - 09.2017
- Provided sensitive care to patients who are LGBTQ+ and/or living with HIV
- Participated actively in quality improvement initiatives aimed at enhancing overall organizational performance and patient satisfaction levels.
- Enhanced workflow efficiency by implementing new scheduling systems and streamlining daily processes.
- Contributed to a safer work environment by conducting regular safety audits, identifying potential hazards, and recommending corrective actions.
- Championed patient-centered care through active listening, empathetic communication, and personalized service delivery tailored to individual needs.
- Evaluated performance of medical assistants through continuous monitoring, providing constructive feedback for improvement where necessary.
Education
Bachelor of Science - Nursing
Western Governors University
Salt Lake City, UT01-2017
Associate of Science - Nursing
Metropolitan Community College
Kansas City, MO01-2008
School of Emergency Medical Sciences, EMT Program
Metropolitan Community College
Kansas City, MO01-2006
Skills
- Excellent written and verbal communication skills
- Reliability
- Strong problem-solving abilities
- Quality improvement
- Task prioritization
- Time management
- Attention to detail
- Basic life support
- Triage
Timeline
Triage Nurse
Callen-Lorde Community Health Center
04.2019 - Current
Registered Nurse
New York Presbyterian – The Allen Hospital
09.2017 - 03.2020
Nurse Coordinator
Housing Works
02.2015 - 09.2017
Registered Nurse
Beth Israel Medical Center
11.2012 - 12.2018
Bachelor of Science - Nursing
Western Governors University
Associate of Science - Nursing
Metropolitan Community College
School of Emergency Medical Sciences, EMT Program
Metropolitan Community College
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