Danielle Pizzo
Mantua,NJ
Summary
Diligent restaurant manager with 6+ years of experience in food service management, specializing in front-of-house operations and team leadership. Proven track record of enhancing customer satisfaction through effective service strategies and team collaboration. Skilled in managing reservations, handling
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
Harrison House Diner
Mullica Hill, NJ
06.2017 - 03.2026
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Implemented training programs for new hires, enhancing team performance and customer service skills.
- Developed and executed promotional strategies, increasing customer engagement and repeat business.
- Managing all front of house operations, answering phone calls, taking reservations, seating and greeting customers.
- Creating a daily floor plan for our servers and sharing the written floor plan with our host/hostesses to ensure fair seating.
- Handling any situations to meet the customers needs, listening and understanding what we can do to better improve service and encourage customers to return.
- Complete all takeout and online orders in a timely manner.
- Encourage our staff to work as a team, leading by example.
- Lock up the restaurant at night atter completing all necessary tasks to prepare for the next morning's shift.
- Counting the register and preparing the next drawer during shift changes.
Counter Person
The Cake Boutique
Mullica Hill, NJ
03.2016 - 06.2017
- Achieved customer satisfaction by delivering a welcoming greeting and exceptional service to all patrons.
- Facilitated precise order-taking for custom cakes, ensuring optimal alignment with customer visions.
- Maximized productivity during downtime through effective folding and stocking of cake boxes, towels, and aprons, alongside diligent follow-up calls to customers.
- Coordinated cake pickups, imparting valuable knowledge on preserving product quality until consumption.
- Executed item scanning and payment collection, ensuring seamless transactions.
- Drove product awareness and sales through strategic promotion of new offerings.
- Successfully executed closing and cleaning procedures, reinforcing operational excellence at the end of each shift.
Education
High School Diploma -
Clearview Regional High School
Mullica Hill, NJ06.2017
Skills
Cultivated a positive work atmosphere through a friendly demeanor
Directed initiatives to enhance teamwork and collaboration among staff
Elevated customer service standards by addressing client inquiries effectively
Led problem-solving sessions to identify and implement solutions
Optimized time management practices to improve productivity
Maintained meticulous attention to detail in project execution
Adapted strategies to meet dynamic work demands with flexibility
Demonstrated reliability and responsibility in all assigned tasks
Managed multiple priorities to ensure timely completion of projects
Engaged in effective communication to enhance team interactions
Utilized critical thinking to inform strategic decisions
Streamlined organizational processes to boost efficiency
Maintained composure under pressure to facilitate effective outcomes
Employed active listening techniques to better support team members
Enhanced organization and time management skills for project success
Executed decision-making processes that improved operational efficiency
Facilitated problem resolution efforts to enhance team performance
Communicated verbally with clarity to ensure understanding among stakeholders
Timeline
Restaurant Manager
Harrison House Diner
06.2017 - 03.2026
Counter Person
The Cake Boutique
03.2016 - 06.2017
High School Diploma -
Clearview Regional High School