Danielle Porter
Baytown,TX
Summary
Proven leader with a track record of driving business growth at Auto Zone Auto Parts through strategic planning and team development. Excelled in operations management and customer service, achieving consistent sales increases. Skilled in KPI tracking and problem resolution, fostering long-term customer relationships and enhancing team productivity.
Overview
13
13
years of professional experience
Work History
General Manager
Auto Zone Auto Parts
09.2010 - 12.2023
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and any new technology systems put in place company wide.
- Directed extensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with company standards.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths. While also keeping track of all attendance issues and addressing them quickly.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and missed sales due to competitors.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted sales and satisfied customers.
Outside Sales Representative
Auto Zone
03.2018 - 03.2019
- Organized successful promotional events within the area that drove clients business and generated new sales for the company.
- Enhanced product knowledge among customers by conducting informative presentations and demonstrations.
- Optimized route planning for account visits, reducing travel time allowing for faster deliveries times and increased face-to-face interactions with clients.
- Established trust with clients through consistent follow-ups, leading to long-term partnerships and repeat business.
- Improved customer satisfaction levels by addressing concerns promptly, providing tailored solutions and communicating concerns with my team.
- Collaborated closely with internal teams to ensure seamless order processing and timely delivery of products.
- Established new accounts through cold calling and personal visits to potential and dormant customers.
- Exceeded monthly sales targets and quotas consistently.
Warehouse Worker
Wal-Mart Distribution Center
05.2017 - 03.2018
- Loaded, unloaded, and moved material to and from storage and production areas in timely and efficient manner.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped train new employees in safe practices and warehouse procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and working over till goals were met.
Education
Business Management
San Jacinto College
Pasadena, TXSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Customer relations
- KPI tracking
- Sales tracking
Timeline
Outside Sales Representative
Auto Zone
03.2018 - 03.2019
Warehouse Worker
Wal-Mart Distribution Center
05.2017 - 03.2018
General Manager
Auto Zone Auto Parts
09.2010 - 12.2023
Business Management
San Jacinto College
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