Danielle Pride
New Carlisle
Summary
Customer service supervisor with experience training associates and resolving conflicts. Effective communicator through in person, telephone, and online interactions with customers. Stress-tolerant customer service manager with three years of proven experience enhancing customer experiences. Key strengths include coaching and mentoring associates. Looking to increase customer satisfaction in a fast-paced and professional retail organization.
Licensed Phlebotomist who's meticulous, detailed and accurate with strong follow-through and administrative skills. Professional and composed decision-maker resourceful in perceiving and resolving problems in fast-paced, unpredictable and stressful environments. Strong communicator when interfacing seamlessly with patients, doctors and medical staff.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Phlebotomy Technician
LabCorp at Health Partners of Western Ohio
New Carlisle
11.2024 - Current
- Collected blood samples from patients using proper techniques and equipment.
- Maintained cleanliness and organization of the phlebotomy area.
- Performed venipuncture and skin puncture on patients of all ages.
- Labeled specimen containers with patient information accurately and legibly.
- Prepared blood-collecting equipment to draw blood and safely store and transport samples.
- Performed data entry into multiple computer systems to input patient demographics, charges, payments.
Phlebotomist/Lab Assistant
Mercy Health Physician Partners/ Health Partners
New Carlisle
06.2021 - 11.2024
- Worked with Health Partners of Western Ohio and patients to run a lab under minimal supervision.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Prepared and packaged specimens for courier transport.
- Identified patients using proper procedures prior to specimen collection.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Verified collection orders and communicated discrepancies to nurses.
- Conducted various blood tests and updated results into paper and electronic charts.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Interacted with patients to gather and record data prior to blood draws.
- Input medical and insurance information into database for inclusion in patient records.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Offered snacks and beverages to blood and plasma donors to maintain proper sugar levels.
Phlebotomist
American Health Associates Inc.
Springfield
02.2020 - 12.2021
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Identified patients using proper procedures prior to specimen collection.
- Prepared and packaged specimens for courier transport.
Certified Phlebotomy
CompuNet Clinical Laboratories
Dayton
01.2020 - 05.2021
- Got advanced experience in ER, Burn Unit, and more in a hospital setting.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Identified patients using proper procedures prior to specimen collection.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Transported specimens following established protocol for temperature and light.
- Interacted with patients to gather and record data prior to blood draws.
Customer Service Representative
Speedway Corporate Offices
Enon
05.2019 - 12.2019
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Assessed customer needs and upsold products and services to maximize sales.
- Answered numerous inbound calls per day and directed to designated individuals or departments.
Customer Service Representative
Kroger Marketplace
Fairborn
07.2018 - 08.2019
- Accurately completed cash register transactions.
- Educated customers about product options to exceed their experience.
- Served multiple customers simultaneously in a stressful environment.
- Watched for, recognized, and prevented security risks.
- Adhered to all store retail procedures and policies.
- Helped Customers find a solution to their problems, while making sure they maintained being satisfied with their experience.
Customer Service Representative
Huber Heights
03.2018 - 09.2018
- Acknowledged customer issues and resolved their problems quickly and efficiently.
- Answered customer phone calls and helped resolve any questions or problems they may be having.
- Composed, sent, received, and distributed correspondence through letters and emails.
- Arranged schedules for management to meet with clients and business partners.
- Handled customer questions and complaints with professional courtesy.
Manager
Wendy's
Huber Heights
08.2017 - 08.2018
- Coordinated and planned sales staff training programs, ensuring they were well prepared to succeed in their positions.
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity.
- Acknowledged customer issues and resolved their problems quickly and efficiently.
- Effectively communicated with other employees and upper management to ensure complete care of customers.
- Greeted customers and offered them assistance where possible.
- Informed customers about current promotions and sales, encouraging them to take advantage.
Customer Service Representative
Huber Heights
04.2016 - 09.2017
- Accurately completed cash register transactions.
- Adhered to all store retail procedures and policies.
- Cleaned shelves, tables, and counters.
- Acknowledged customer issues and resolved their problems quickly and efficiently.
- Evaluated the customers' needs and provided service options to meet their requirements.
- Greeted customers and offered them assistance where possible.
Education
Associate of Arts -
Clark State Community College
Springfield, OH05.2023
Certificate - Phlebotomy
Ohio School of Phlebotomy
Columbus,OH01.2019
Tecumseh High School
2017
Diploma -
Clark State Community College
Skills
- Specimen preparation
- Clear oral and written communication
- Problem solving
- Quick learner
- Positive attitude
- Team player
- Call center experience
- Healthcare terminology
- Sanitation and sterilization
- Venipuncture collection
- Stress management
- Specimen Handling Protocols
- Lab Equipment Calibration
- Test Results Interpretation
- Excellent Lab Practices
- Proficiency
- Laboratory Information Systems
- Work Planning and Prioritization
Certification
Certified Phlebotomist Technician
Timeline
Phlebotomy Technician
LabCorp at Health Partners of Western Ohio
11.2024 - Current
Phlebotomist/Lab Assistant
Mercy Health Physician Partners/ Health Partners
06.2021 - 11.2024
Phlebotomist
American Health Associates Inc.
02.2020 - 12.2021
Certified Phlebotomy
CompuNet Clinical Laboratories
01.2020 - 05.2021
Customer Service Representative
Speedway Corporate Offices
05.2019 - 12.2019
Customer Service Representative
Kroger Marketplace
07.2018 - 08.2019
Customer Service Representative
03.2018 - 09.2018
Manager
Wendy's
08.2017 - 08.2018
Customer Service Representative
04.2016 - 09.2017
Associate of Arts -
Clark State Community College
Certificate - Phlebotomy
Ohio School of Phlebotomy
Tecumseh High School
Diploma -
Clark State Community College