Danielle Ray
Frisco,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Entrepreneur
Self-employeed
04.2018 - Current
- Introduced new methods, practices, and systems to reduce turnaround time.
- Generated additional revenue streams through constructive partner and client relationships.
- Mapped income generating strategies to grow revenue.
- Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
Team Member
Target
04.2015 - 09.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Trained new team members by relaying information on company procedures and safety requirements.
Call Center Representative
Dedictaed Office Solutions
01.2020 - 06.2020
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Educated customers on company systems, form completion, and access to services.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
Lone Star High School
Frisco, TX06.2017
Skills
- Inventory Management
- Customer Service Management
- Data Management
- Team Leadership
- Customer Service
- Teamwork and Collaboration
- Records Organization and Management
- Decision-Making
Timeline
Call Center Representative
Dedictaed Office Solutions
01.2020 - 06.2020
Entrepreneur
Self-employeed
04.2018 - Current
Team Member
Target
04.2015 - 09.2020
High School Diploma -
Lone Star High School