Krystal Rebollo
Self
San Bernardino
11
years of professional experience
Dynamic entrepreneur with a proven track record at El Pollo Loco, excelling in customer relations and strategic thinking. Successfully developed business strategies that enhanced market presence and mentored aspiring entrepreneurs. Skilled in inventory management and fostering team development, driving operational efficiency and customer satisfaction.
Work History
Entrepreneur
6 Years 9 Months- Developed business strategies to enhance market presence and customer engagement.
- Managed financial forecasting and budgeting to ensure sustainable growth.
- Established partnerships with local vendors to expand product offerings.
- Leveraged social media platforms for targeted marketing campaigns and brand awareness.
- Implemented operational processes that improved efficiency and reduced overhead costs.
- Mentored aspiring entrepreneurs, providing guidance on business planning and execution.
Cashier
4 Years 8 Months- Processed customer transactions efficiently, ensuring accurate cash handling and register balancing.
- Assisted customers with menu selections, enhancing overall dining experience and satisfaction.
- Maintained cleanliness and organization of work area, adhering to health and safety regulations.
- Collaborated with team members to meet service goals during peak hours, supporting timely order delivery.
- Managed inventory by restocking supplies and notifying management of low stock levels for optimal operations.
- Trained new cashiers on register operation and customer service best practices, fostering team development.
- Resolved customer inquiries and complaints effectively, promoting positive relationships and return visits.
- Implemented process improvements for streamlined checkout procedures, contributing to enhanced operational efficiency.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma
Skills
Goal setting
Entrepreneurial personality
Strategic thinking
Customer relations
Team development
Customer acquisition
Policy development
Personnel management
Customer service
Teamwork and collaboration
Relationship building
Sales strategies
Inventory management
Customer retention
Customer service management
Inventory control
Employee relations
Schedule management
Training management
Scheduling
Staff scheduling
Employee scheduling
Sales tracking
Timeline
Entrepreneur
Self
11.2019 - CurrentRead More
Cashier
El Pollo Loco
05.2015 - 01.2020Read More
Cajón High School
High School Diploma
Read More