Danielle Ray
Austin,TX
Summary
Hardworking and adaptable individual with experience in customer service and sales roles. Quick learner with strong work ethic, excellent communication skills, and a willingness to take on new challenges and grow within a company.
Overview
9
9
years of professional experience
Work History
Ticket Salesperson
Perfect Game Baseball
Dripping Springs, TX
03.2026 - Current
- Processed ticket sales transactions using point-of-sale systems.
- Handled customer inquiries and resolved issues promptly and efficiently.
- Collaborated with team members to ensure smooth event operations.
- Adapted to changing situations and learned new sales techniques quickly.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Improved overall efficiency in the workplace by assisting coworkers when needed, leading to increased productivity as a team.
- Generated repeat business through building strong relationships with customers and offering personalized assistance.
- Processed refunds and exchanges in accordance with company policy.
Retail Sales Associate
Premium Retail
Austin, TX
12.2024 - 04.2025
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Adapted quickly to changing sales promotions and communicated updates effectively to customers.
- Supported training of new associates on store policies, procedures, and customer service best practices.
- Resolved customer inquiries and complaints promptly, fostering a positive store environment.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Greeted customers and provided outstanding customer service.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Cashier
Taco Bell
Dallas, TX
09.2017 - 10.2018
- Processed customer transactions efficiently and accurately using POS system.
- Maintained cleanliness and organization of work areas, ensuring compliance with health standards.
- Assisted customers with menu selections, enhancing overall dining experience.
- Managed cash register operations, balancing cash drawer at end of shifts.
- Collaborated with team members to expedite service during peak hours.
- Trained new staff on operational procedures and customer service protocols.
- Handled customer inquiries and resolved issues promptly to maintain satisfaction levels.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Kennel Technician
East Lake Veterinary Clinic
Dallas, TX
05.2017 - 08.2017
- Provided daily care for animals, ensuring cleanliness and comfort in kennel facilities.
- Monitored animal behavior and health, reporting concerns to veterinary staff promptly.
- Assisted with feeding schedules and medication administration under veterinarian guidance.
- Maintained accurate records of animal intake, treatment, and discharge processes.
Education
High School Diploma -
Wyndham ISD
TexasSkills
- Goal oriented
- Ticket sales
- Customer service
- Honest and dependable
- Reliable and responsible
- Attention to detail
- Money handling
- Product restocking
- Conflict resolution
- Animal handling expertise
- Canine behavior
- Animal bathing
Timeline
Ticket Salesperson
Perfect Game Baseball
03.2026 - Current
Retail Sales Associate
Premium Retail
12.2024 - 04.2025
Cashier
Taco Bell
09.2017 - 10.2018
Kennel Technician
East Lake Veterinary Clinic
05.2017 - 08.2017
High School Diploma -
Wyndham ISD