Robert Proctor
East Windsor,NJ
Summary
Dynamic manager with a proven track record at Footlocker Inc, excelling in team leadership and customer service. Enhanced store performance through effective staff training and conflict resolution, driving sales growth. Skilled in inventory management and fostering a collaborative work environment, consistently achieving sales targets and improving customer satisfaction.
Overview
10
10
years of professional experience
Work History
Manager
Footlocker Inc
Freehold, NJ
06.2020 - Current
- Provided constructive feedback to senior management regarding areas of improvement leading to enhanced overall store performance.
- Promoted a positive work environment fostering teamwork, mutual respect, and open communication among employees.
- Demonstrated product and answered questions for prospective customers.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Recruited, hired and trained team of Number salespeople.
- Managed inventory effectively, ensuring optimal stock levels and timely merchandise availability.
Stock Room Associate
Footlocker Inc
Lawrence, NJ
10.2018 - 06.2020
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Sales Associate
Footlocker Inc
Trenton, NJ
04.2015 - 05.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Ewing Highschool
Ewing, Nj06.2015
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Goal setting
- Documentation and reporting
- Shift scheduling
- Conflict resolution
Timeline
Manager
Footlocker Inc
06.2020 - Current
Stock Room Associate
Footlocker Inc
10.2018 - 06.2020
Sales Associate
Footlocker Inc
04.2015 - 05.2018
High School Diploma -
Ewing Highschool