Danielle Richardson
Lithonia,GA
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Care Coordinator
United Health Care
01.2023 - Current
- Completes Outbound/Inbound telephonic outreach to DSNP members
- Scheduling appointments with assigned clinicians
- Document each call thoroughly
- Consistently meeting established productivity, and quality standards
- Maintains confidential health information according to state and federal regulations including HIPAA.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Communicated with patients, ensuring that medical information was kept private.
Office Manager
PT SOLUTIONS
09.2017 - 12.2022
- Verify health insurance plan benefits for patients for upcoming treatments
- Manage the billing processes for all patients via WEBPT/EPIC systems
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Submit authorizations to health insurance plans for patients
- Schedule patients
- Register new patients and update charts for new and existing patients
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Developed procedures to establish accurate and organized check-in and check-out processes.
Day Services Community Connector, Team Lead
United Cerebral Palsy
10.2014 - 07.2017
- Provided training and services in basic daily living, recreational, and work-related activities to disabled persons
- Conducted ISP meetings with case managers to access client progress and capabilities
- Compiled weekly work schedules for team assignments
- Assisted in training and orientation of new staff members.
- Improved overall quality of care by conducting regular assessments, updating care plans, and communicating with interdisciplinary teams.
- Led group activities that promoted social interaction, skill-building, and personal growth among clients while fostering a sense of community within the residential setting.
- Enhanced client independence by implementing individualized support plans and goal-setting strategies.
Office Assistant/Preschool Teacher
Little Hands Daycare
01.2004 - 10.2013
- Greeted and served parents for the entire daycare
- Conducted meetings with parents about behavioral and learning progress
- Established policies and procedures for classroom and recreational activities
- Developed strong and lasting relationships with parents and children
- Collected and filed weekly invoices received from clients
- Filed completed approved applications
- Performed basic clerical work such as typing documents, printing, coping and faxing.
- Managed daily data entry and kept clerical information accurate and up-to-date.
Education
No Degree -
Cleveland State University
Cleveland, OH09.2009
Skills
- Personable, professional, and friendly demeanor in person or via telephone
- Proficient in computer skills related to supportive office work
- Great capacity for learning new things
- Trained and knowledgeable in EPIC
- Ability to collaborate with other people and form professional relationships
- Organizational Skills
- Patient Education
- Medical terminology understanding
- Critical Thinking
- Scheduling
Certification
- Licensed Real Estate Agent
Timeline
Care Coordinator
United Health Care
01.2023 - Current
Office Manager
PT SOLUTIONS
09.2017 - 12.2022
Day Services Community Connector, Team Lead
United Cerebral Palsy
10.2014 - 07.2017
Office Assistant/Preschool Teacher
Little Hands Daycare
01.2004 - 10.2013
No Degree -
Cleveland State University
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