Danielle Robertson
Ipava,IL
Summary
Human resources professional with solid foundation in employee relations and talent management. Known for effective communication and problem-solving skills. Key contributor to team success and adaptable to changing business needs. Expertise in recruitment, performance management, and compliance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Human Resource Generalist
Bridgeway Inc.
06.2024 - Current
- Responsibilities: Providing excellent customer service through recruitment, employee relations, and developing business strategies. Conducting performance evaluations, benefits administration, applicant tracking, and government compliance. Developed and implemented employee onboarding programs to enhance new hire integration. Managed employee relations, addressing concerns and fostering a positive workplace culture. Led training initiatives, enhancing employees skills and promoting continous professional growth.
- (309)344-4240
Manager
Bushnell Market
10.2019 - 06.2024
- Responsibilities: Oversaw daily operations, ensuring adherence to company policies, and operational efficiency standards. Providing excellent customer service through interacting with people in a friendly manner. Developing business strategies. Handling money transactions. Maintaining outstanding store conditions through visual appeal. Stocking products. Leading a team of associates and conducting performance evaluations. Dealing with all issues that arise from staff or customers. Performing both accounting and clerical duties, such as studying buying trends, maintaining prices, and applying for licenses.
- (309)772-3144
Overnight Cashier/Customer Service Manager
Macomb Wal-Mart
06.2018 - 03.2019
- Responsibilities: Addressed customer inquiries and resolved issues efficiently to enhance satisfaction. Monitored cash handling procedures, ensuring compliance with company policies. Cleaning and organizing the area. Stocking products. Leading a team of cashiers. Performing both accounting and clerical duties.
- (309)836-3311
Claims Associate
Macomb Wal-Mart
03.2017 - 06.2018
- Responsibilities: Handling, sorting, and disposing of documents, along with researching and building retention boxes. Overseeing the disposal and handling of hazardous materials while following environmental compliance and safety regulations. Providing fast and friendly customer service. Overseeing recall information and proper procedures. Processing stolen merchandise, and reporting necessary items. Organizing and maintaining the claims area, along with the hazardous materials area. Packing claims boxes, shipping, processing donations, and ordering supplies.
Produce Associate
Macomb Wal-Mart
11.2013 - 03.2017
- Responsibilities: Providing fast, friendly customer service. Monitored produce quality to ensure freshness and compliance with standards. Cleaning both salesfloor and backroom while following safety protocols. Keeping the sales floor stocked so customers could find everything they were looking for. Maintaining refrigerator temperatures by reviewing thermometers regularly and reporting any discrepancies. Verifying that signage and labels are correct, performing price changes, and making modular changes. Assisted in inventory management, accurately tracking stock levels and product rotation.
Education
Associate of Science - Human Resources, Psychology
Western Illinois University
Associates of Arts - General Studies
Southeastern Community College
05.2013
High School Diploma - General Studies
Mediapolis High School
05.2012
Skills
- Employee onboarding
- Benefits administration
- HR policies implementation
- HRIS systems
- Employee relations
- Records management
Certification
SHRM-CP
Timeline
Human Resource Generalist
Bridgeway Inc.
06.2024 - Current
Manager
Bushnell Market
10.2019 - 06.2024
Overnight Cashier/Customer Service Manager
Macomb Wal-Mart
06.2018 - 03.2019
Claims Associate
Macomb Wal-Mart
03.2017 - 06.2018
Produce Associate
Macomb Wal-Mart
11.2013 - 03.2017
Associates of Arts - General Studies
Southeastern Community College
High School Diploma - General Studies
Mediapolis High School
Associate of Science - Human Resources, Psychology
Western Illinois University