Danielle Robinson
Wallkill,NY
Summary
Experienced Direct Sales Representative with a strong background in tailoring telecom solutions to meet diverse customer needs. Proven ability to excel in understanding client requirements, mastering sales pitches, and negotiating agreements. Skilled in delivering exceptional customer service and building lasting client relationships. Leveraging a solid foundation in human biology to enhance product knowledge and effectively communicate telecom advantages. Recognized for achieving customer satisfaction through strategic planning, persuasive communication, and meticulous attention to detail.
Overview
7
7
years of professional experience
Work History
Direct Sales Representative
Optimum/Altice USA
2023.10 - Current
- Understand customer needs and create tailored telecom packages
- Stay updated with the latest telecom offerings and pricing plans
- Negotiate and finalize sales agreements effectively
- Complete all sales-related paperwork and sales accurately
- Enhanced customer satisfaction by providing customized product solutions and building rapport through exceptional communication.
- Provide post-sales support and build lasting customer relationships
- Work with team members to develop strategies and achieve goals
- Delivered compelling sales presentations that highlighted key features and benefits of products or services, resulting in increased conversion rates.
Dual Family Support/Resource Specialist
Maternal Infant Services Network (Healthy Families of Putnam County)
2023.02 - 2023.06
- Facilitated medical appointments and ensured healthcare access
- Educated families on prenatal care and parenting best practices
- Assessed child development and connected families to services
- Supported families in accessing community resources
- Conducted outreach to promote MISN's mission.
Customer Service/ Cashier
Salt Point Market
2021.10 - 2023.02
- Assisted customers and resolved concerns
- Trained staff on new procedures
- Maintained high customer satisfaction.
Childcare Provider (Part Time/Temporary)
Morning Glories Women's Study
2018.01 - 2022.06
- Managed schedules and engaged children in activities
- Ensured a safe and orderly environment
- Developed age-appropriate activities.
Teaching Assistant (Part Time/Temporary)
Upton Lake Christian School
2019.01 - 2019.06
- Assisted teachers in planning and implementing lessons
- Managed classrooms and supported students
- Provided tutoring.
Education
Bachelor of Science - Human Biology
University At Albany
Albany, NY05.2021
Associate of Science - Liberal Arts And Sciences
Dutchess Community College
Poughkeepsie, NY05.2019
Skills
- Customer Needs Assessment
- Customer Acquisition
- Product Knowledge
- Persuasive Communication
- Negotiation
- Detail Orientation
- Relationship Management
- Team Collaboration
- Target Achievement
- Regulatory Compliance
- Post-Sales Support
- Report Preparation
- Active Listening
- Microsoft Excel
- Early Childhood Development
- Care Planning
- Tutoring
- Group and Individual Instruction
- Scientific Research and Writing
- Customer Relationship Management (CRM)
- Digital Proficiency
- Door-to-door sales experience
Awards
- FFS Core Training Certificate
- FRS Core Training Certificate
- Stanford's Short Course on Breastfeeding
- Dr. Spellman Jr. Academic Achievement Award
Timeline
Direct Sales Representative
Optimum/Altice USA
2023.10 - Current
Dual Family Support/Resource Specialist
Maternal Infant Services Network (Healthy Families of Putnam County)
2023.02 - 2023.06
Customer Service/ Cashier
Salt Point Market
2021.10 - 2023.02
Teaching Assistant (Part Time/Temporary)
Upton Lake Christian School
2019.01 - 2019.06
Childcare Provider (Part Time/Temporary)
Morning Glories Women's Study
2018.01 - 2022.06
Bachelor of Science - Human Biology
University At Albany
Associate of Science - Liberal Arts And Sciences
Dutchess Community College
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