Danielle Rohleder
Belleville,IL
Summary
Proven leader in retail operations, skilled in managing inventory, training employees, and enhancing customer experiences. Committed to driving sales performance and fostering teamwork to achieve organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Closing Store Manager
PetSmart
Belleville, IL
04.2021 - 08.2022
- Led daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance customer service skills and product knowledge.
- Managed inventory levels, optimizing stock availability and minimizing shrinkage.
- Implemented promotional displays, driving increased customer engagement and sales performance.
Service & Engagement Team Lead
Target
Belleville, IL
10.2018 - 08.2020
- Led engagement initiatives to enhance customer experience and drive loyalty.
- Maintained inventory levels, ensuring timely replenishment of stock as needed.
- Analyzed customer feedback to identify trends and implement improvements in service delivery.
- Supervised team performance, providing training and support to improve efficiency.
- Managed closing procedures to ensure accurate financial transactions and compliance with company policies.
Specialty Sales
Target
Memphis, TN
04.2014 - 04.2017
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Provided exceptional customer service to clients, responding to questions effectively.
Education
Education
Southwest Tennessee Community College
Memphis, TN05-2027
High School Diploma -
Ridgeway High School
Memphis, TN05-2013
Skills
- Leadership qualities
- Store operations
- Employee training
- Merchandising strategies
- Customer service
- Teamwork and collaboration
- Retail inventory management
- Relationship building
- Friendly, positive attitude
- Retail sales
Certification
CPI- Crisis Prevention & Intervention
Behavior Modification
Sunshine Circles Theraplay
First Aid
CPR/AED
Languages
American Sign Language
Limited Working
Timeline
Closing Store Manager
PetSmart
04.2021 - 08.2022
Service & Engagement Team Lead
Target
10.2018 - 08.2020
Specialty Sales
Target
04.2014 - 04.2017
Education
Southwest Tennessee Community College
High School Diploma -
Ridgeway High School