Marcus Tweed
Galena,OH
Summary
Experienced in managing store procedures with proven skills in inventory management, staff supervision, and excellent customer service. Known for efficient coordination of end-of-day tasks including cash reconciliation, cleaning, security measures and reporting. Demonstrated ability to improve operational processes resulting in smoother closeouts and enhanced team morale. Highly organized with strong planning and problem-solving capabilities geared towards optimizing operations and experience.
Overview
12
12
years of professional experience
Work History
Closing Store Manager
Target
Reynoldsburg, Ohio
08.2023 - Current
- Manage the store closing process, ensuring safety, building lockup, and perimeter check
- Construct assignment breakdown for closing team members covering store foci for the week
- Partner with department leaders to fill gaps in schedules from attendance or staffing shortages
- Conduct daily reports covering metrics, analysis of store brand, attendance, and morning expectations
- In charge of making sure all computer training for evening/closing staff is completed weekly
- Must complete and sign off on time sensitive logs each day
- Handle both in moment and off stage coaching up to corrective action with documentation
- Assisted Vendors in accuracy and correction of displays
- Served as main means of connection from dayside staff to evening as no HR, or upper leadership was present at night
- Analyzed data from POS systems for insights into customer behavior patterns or trends in sales figures.
- Maximized team morale and minimized turnover by recognizing performance and reinforcing positive choices.
Front End Supervisor
Target
Mayfield Heights, Ohio
09.2021 - 08.2023
- Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
- Maintained accurate records of inventory, sales, and employees.
- Trained new employees in customer service techniques and store policies.
- Monitored cash register transactions to ensure accuracy and compliance with company policies.
- Ensured adequate staffing levels during peak business hours.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Became the main district trainer for front end supervisors.
- Trained our store supervisors on how to perform store closes.
- Was the on call support if closing manager was unavailable or understaffed.
- Covered as stand in front manager when current was on FMLA.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Monitored supply stock and partnered with HR to order stock or necessary parts.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Electronics Sales Associate
Target
Mayfield Heights, OH
09.2019 - 09.2021
- Demonstrated knowledge of product features and benefits to customers.
- Provided exceptional customer service by greeting customers, answering questions, offering assistance with merchandise selection.
- Assisted customers in locating products throughout the store and online.
- Received in-role promotion of daily business owner, helped establish plans and weekly schedule for department with supervisors.
- Juggled multiple guests with exceeding satisfactory results in low staff department.
- Supported other departments after workload completion.
- Executed daily opening and closing procedures for the electronics department.
- Conducted price comparisons between various models and brands of electronics to ensure competitive pricing.
- Performed in system audits for various departments on a weekly basis.
- Promoted additional services such as extended warranties and repair plans.
- Upsold accessories that complimented electronic purchases.
- Took specialized trainings for new electronics every 12-week period.
- Monitored stock levels of high demand items to ensure availability for customers.
Home Theater Sales Associate
Best Buy
Mentor, Ohio
09.2017 - 02.2020
- Greeted customers in-store and on the phone to determine their needs and preferences.
- Provided expert knowledge of home theater products, including projectors, amplifiers, receivers, speakers, media players and more.
- Assisted customers with product selection based on individual requirements and budget.
- Performed basic troubleshooting for customer inquiries regarding installation or setup issues.
- Demonstrated product features to customers in order to facilitate sales.
- Handled incoming shipments and ensured accuracy of inventory levels.
- Supported in organizing special events such as movie nights or seminars featuring home theater equipment.
- Attended regular training sessions in order to stay up-to-date on new products and technologies.
- Conducted regular price comparisons between competitors in order to remain competitive.
- Processed payments from customers using cash registers or other payment systems.
- Followed established safety protocols when handling hazardous materials such as electronics components.
Style Team Member
Sears
Mentor, Ohio
02.2017 - 09.2017
- Assisted customers with selecting clothing and accessories to match their style needs.
- Created displays in the store to showcase new merchandise and attract shoppers.
- Provided excellent customer service by answering questions, offering advice, and helping customers find items they were looking for.
- Organized the sales floor according to current trends and fashion rules.
- Set up mannequins with fashionable outfits to help promote upcoming styles and collections.
- Helped customers find sizes that fit them properly while suggesting additional items that would complement their purchases.
- Checked tags on merchandise to ensure accuracy of pricing before placing items on display or ringing them up at checkout.
- Processed returns and exchanges as needed according to company policies and procedures.
Electronics Sales Associate
Toys"R"Us
Mayfield Heights, OH
06.2016 - 01.2017
- Demonstrated knowledge of product features and benefits to customers.
- Provided exceptional customer service by greeting customers, answering questions, offering assistance with merchandise selection.
- Assisted customers in locating products throughout the store and online.
- Executed daily opening and closing procedures for the electronics department.
- Maintained cleanliness of work area and ensured proper organization of merchandise displays.
- Processed payments using cash registers or point-of-sale systems.
- Performed inventory counts as needed on electronic items within assigned departments.
Meat Department Associate
Marcs
Mayfield Heights, OH
08.2012 - 08.2013
- Maintained a clean and safe work environment by adhering to departmental guidelines.
- Rotated stock in accordance with food safety regulations to ensure product freshness.
- Completed daily inventory tasks such as checking temperatures, weighing, and labeling items.
- Checked incoming orders for accuracy and quality assurance purposes.
- Conducted routine inspections of merchandise for expiration dates or other signs of spoilage.
- Stocked shelves with fresh meats, ensuring proper storage of products.
Education
High School Diploma -
Mayfield High School
Cleveland, OH06-2014
Some College (No Degree) - Biochemistry Engineering
University of Akron
Akron, OHSome College (No Degree) - Engineering Physics
Lakeland Community College
Willoughby, OHSkills
- Merchandising Strategies
- Leadership and Supervisor Trainer
- Retail Inventory Audits
- Financial Acumen
- Task Delegation
- Customer Service
- Strong leadership
- Decision-making capabilities
Timeline
Closing Store Manager
Target
08.2023 - Current
Front End Supervisor
Target
09.2021 - 08.2023
Electronics Sales Associate
Target
09.2019 - 09.2021
Home Theater Sales Associate
Best Buy
09.2017 - 02.2020
Style Team Member
Sears
02.2017 - 09.2017
Electronics Sales Associate
Toys"R"Us
06.2016 - 01.2017
Meat Department Associate
Marcs
08.2012 - 08.2013
High School Diploma -
Mayfield High School
Some College (No Degree) - Biochemistry Engineering
University of Akron
Some College (No Degree) - Engineering Physics
Lakeland Community College