Danielle Romero
San Jose,CA
Summary
A dedicated and results-driven Human Resource Management graduate, eager to launch a career in HR, leveraging academic knowledge and a passion for fostering a positive work environment. Seeking an entry-level HR position that allows me to apply my skills in recruitment, employee development, and HR administration to contribute to the growth and success of a dynamic organization. Committed to continuous learning and professional development to excel in the field of Human Resources.
- Attend San Jose State University for a Bachelor's Degree in Business Administration.
- Transferred from De Anza and Foothill College.
- Performed a variety of customer service work with Bills Cafe and Dio Deka.
- Complete multiple classes for proper communication/literature skills.
- Complete a class in business information systems which includes Google Drive, sheets, presentations, and Microsoft Office suite.
- Completed intro classes in the fields of Marketing, Accounting, and Finance.
- Completed specialized classes in the major of Human Resource Management.
- Obtained knowledge in business coding using Microsoft Excel, Python, and Tableau.
Overview
6
6
years of professional experience
Work History
Bartender/ Server
BILLS CAFE
San Jose, CA
11.2017 - Current
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Trained and acclimated new servers to restaurant's culture and operations.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Interacted and engaged with patrons to promote friendly environment.
- Resolved conflicts between customers or employees in a timely manner while following company guidelines for dispute resolution.
- Calculated charges, issued table checks and collected payments from customers.
- Managed opening and closing duties to facilitate restaurant operations.
Barback/ Bartender
Dio Deka
Los Gatos, CA
06.2021 - 08.2023
- As part of my duties, learned bartending knowledge, recipes, and etiquette
- Learned how to manage a bar surrounding, control the area, keep customers in line, time manage tickets, and the proper way to sell drinks
- Developed skills to control my bar and customers professionally
- Experienced working in a very fast-paced environment and learned knowledge behind wine and liquor
- Experienced critical thinking during rush hours and acquired the basic skills of customer service
- Formed the skills of how to become a leader in a work environment.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
BA in Business Administration - Human Resource Management
SAN JOSE STATE UNIVERSITY
San Jose, CA12.2023
Transfers degree - Business Administration And Management
DE ANZA COLLEGE
Cupertino, CA08.2020
Skills
- Data Entry
- Data Analysis
- Human Resource Management
- Report Writing
- Research
- Time management
- Leadership skills
- Excel
- Python
- Tableau
References
References are available upon request
Timeline
Barback/ Bartender
Dio Deka
06.2021 - 08.2023
Bartender/ Server
BILLS CAFE
11.2017 - Current
BA in Business Administration - Human Resource Management
SAN JOSE STATE UNIVERSITY
Transfers degree - Business Administration And Management
DE ANZA COLLEGE