Michael Quesada
Downey,CA
Summary
Versatile hospitality professional skilled in mixology, customer service, and inventory management. Proven track record in resolving issues, training staff, and ensuring smooth operations across various roles, contributing to overall guest satisfaction and operational excellence.
Overview
10
10
years of professional experience
Work History
Bartender/ Server
Fogo De Chao
05.2022 - Current
- Delivered exceptional customer service to foster positive relationships and repeat business.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Provided drink suggestions to customers based on their preferences.
- Delivered food orders promptly and courteously.
- Addressed customer complaints promptly to enhance overall dining experience.
- Streamlined inventory organization for supplies to improve efficiency and accessibility.
- Maintained records of transactions made during the shift.
- Stayed informed about daily specials, new menu items, promotions.
Roadside Assistant
Aces High Roadside
01.2020 - 04.2022
- Guided stranded motorists on effective actions during breakdowns or accidents.
- Responded promptly to all service requests, providing outstanding customer service at all times.
- Changed flat tires and jumped dead batteries for customers, enhancing their safety and convenience.
- Conducted vehicle inspections to identify mechanical issues and performed emergency repairs.
- Coordinated with dispatch team to ensure efficient scheduling of calls.
- Processed customer cash payments accurately and recorded transactions in ledger books following company policy.
Valet Driver
Joes aAuto Parks
Los Angeles, California
02.2017 - 09.2019
- Monitored vehicle keys and organized key tracking system to ensure efficient vehicle retrieval.
- Conducted routine inspections of parked vehicles for security and safety.
- Systematized entry of customer vehicles and tag numbers in Excel for accurate tracking.
- Documented vehicle tag assignments to streamline inventory management process.
- Trained new staff on valet procedures and customer service standards.
Education
High School Diploma -
Columbus High School
Downey, CASkills
- Beverage Preparation
- Suggestive Selling
- Food Service
- Food Running
- Payment Processing
- Cash Register Operation
- Transaction recording
- Sales Reporting
- Inventory management
- Inventory tracking
- Order Documentation
- Customer Service
- Customer relationship management
- Difficult customer handling
- Issue resolution
- Call handling
- Effective communication
- Problem solving
- Staff training
- Event Coordination
- Relationship building
- data entry
- Call handling
Timeline
Bartender/ Server
Fogo De Chao
05.2022 - Current
Roadside Assistant
Aces High Roadside
01.2020 - 04.2022
Valet Driver
Joes aAuto Parks
02.2017 - 09.2019
High School Diploma -
Columbus High School