Danielle Shearod
Lehigh Acres,FL
Summary
Results-driven Customer Service Manager adept at maintaining high productivity and efficiency in task completion. Specialize in conflict resolution, team leadership, and customer satisfaction strategies. Excel in communication, problem-solving, and adaptability to meet and exceed customer service goals.
Customer-focused professional with successful several-year career in industry. Dynamic and successful at applying skills in busy environments.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Customer Service Manager
Footprints solutions
Lehigh Acres, FL
08.2010 - Current
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Recruited and trained new employees to meet job requirements.
Education
High School Diploma -
North Fort Myers HighSchool
North Fort Myers, FL05-2003
Some College (No Degree) - Dental Assistant
U.S. Career Institute
Fort Collins, COSkills
- Training and mentoring
- Metric tracking
- Staffing coordination
- Complaint resolution
- Customer focused
- Decision-making
- Problem-solving
- Skilled multi-tasker
- Support case resolution
Timeline
Customer Service Manager
Footprints solutions
08.2010 - Current
High School Diploma -
North Fort Myers HighSchool
Some College (No Degree) - Dental Assistant
U.S. Career Institute