Danielle Shinkle
Kansas City,MO
Summary
Friendly and attentive server with strong customer service skills and the ability to thrive in fast-paced environments. Experienced in taking accurate orders, handling cash and POS systems, and creating a welcoming dining experience that encourages repeat business. Known for reliability, teamwork, and maintaining a positive attitude under pressure.
Overview
16
16
years of professional experience
Work History
Lead Cleaner
Kemp Cleaning Co.
01.2017 - 11.2024
- Trained new staff on safe handling of cleaning chemicals and proper use of equipment.
- Conducted thorough inspections of completed work, providing feedback to improve standards.
- Trained junior staff on effective cleaning techniques and use of equipment.
- Managed inventory of cleaning supplies, optimizing usage to minimize waste.
- Wiped walls, decoration, and appliances.
- Collaborated with team members to complete large-scale cleaning projects efficiently and effectively.
- Streamlined cleaning processes with the use of efficient tools, techniques, and eco-friendly products.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Server
Olive Garden Restaurant
01.2012 - 02.2014
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Maintained cleanliness and organization of dining area, ensuring compliance with health and safety regulations.
- Developed strong relationships with regular customers, fostering loyalty and repeat business opportunities.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Medical Assistant
Gentle Gynecology P.C.
02.2009 - 01.2011
- Managed patient scheduling and follow-up appointments, enhancing patient satisfaction and clinic efficiency.
- Maintained accurate medical records using electronic health record (EHR) systems to support clinical decision-making.
- Educated patients on treatment plans, medications, and wellness strategies to promote understanding and compliance.
- Conducted routine laboratory tests and prepared specimens for analysis, ensuring timely results for patient care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Education
GED -
Concorde Career College
Kansas City, MO03-2009
GED -
Fort Osage High School
Independence, MO06-2007
Skills
- Strong work ethic
- Reliability and punctuality
- High volume dining
- Exceptional customer service
- Cash handling
- Hospitality service expertise
- Memory retention
- Safe food handling
- Team collaboration
- Sales expertise
- Sales techniques
- Order accuracy
- Suggestive selling
- Food sales and promotion
Timeline
Lead Cleaner
Kemp Cleaning Co.
01.2017 - 11.2024
Server
Olive Garden Restaurant
01.2012 - 02.2014
Medical Assistant
Gentle Gynecology P.C.
02.2009 - 01.2011
GED -
Concorde Career College
GED -
Fort Osage High School