Danielle Shoaf
Santa Rosa,CA
Summary
Dynamic Peer Support Specialist with a proven track record at Baart Programs, skilled in recovery guidance and rapport building. Adept at developing individualized support plans and fostering teamwork, enhancing client engagement and satisfaction. Strong problem-solving abilities complemented by effective communication skills, ensuring a safe and trusting environment for peers.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Peer Support Specialist
Baart Programs
San Francisco, CA
03.2026 - Current
- Provided emotional support to peers, fostering a safe and trusting environment.
- Assisted clients in navigating resources and services for recovery and wellness.
- Facilitated group discussions, promoting open dialogue and peer connections.
- Developed individualized support plans tailored to client needs and goals.
- Participated in training sessions, enhancing skills in crisis intervention techniques.
Driver Helper
UPS
San Rafael, CA
11.2025 - 02.2026
- Assisted drivers in loading and unloading packages efficiently.
- Ensured timely delivery by following designated routes and schedules.
- Conducted pre-trip inspections to maintain safety standards of delivery vehicles.
- Collaborated with team members to manage package sorting and organization.
- Communicated effectively with customers regarding delivery status and inquiries.
- Maintained cleanliness and organization of delivery equipment and vehicles.
- Assisted drivers with navigation, ensuring accurate and prompt deliveries for clients.
- Lifted and carried packages weighing up to 50 pounds.
- Reduced unnecessary delays, collaborating with drivers to plan and navigate routes.
- Verified and documented package deliveries for proof of accuracy and deadline adherence.
- Used hand trucks and dollies to safely transport heavy and cumbersome packages.
- Displayed very good communication and customer service skills.
Amazon Delivery Driver
Amazon
Durham, CA
01.2025 - 09.2025
- Delivered packages efficiently to designated locations while adhering to safety protocols.
- Utilized handheld devices for tracking deliveries and ensuring accurate order fulfillment.
- Maintained vehicle cleanliness and conducted routine inspections to ensure operational readiness.
- Adapted quickly to changing delivery schedules and routes, optimizing time management skills.
- Delivered packages to customer doorsteps and business offices.
- Assisted in training new drivers on best practices for route navigation and safety measures.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Generator Labor
Eaton Corporation
Durham, CA
02.2024 - 12.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
Assistant Manager
Leslie's Pool Supply
San Rafael, CA
04.2023 - 12.2023
- Managed daily operations to ensure efficient store functionality and customer satisfaction.
- Trained and mentored staff on product knowledge and sales techniques to enhance team performance.
- Coordinated inventory management processes to maintain optimal stock levels and minimize shortages.
- Implemented promotional strategies that increased customer engagement and boosted sales revenue.
- Oversaw scheduling and staffing to align resources with peak customer traffic periods effectively.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
No Degree - Class A
Truck Masters School
Hayward, CANo Degree - Registered Drug And Alcohol Counseling
CADTP
ONLINE2027
Drug And Alcohol Counseling - Drug And Alcohol
California Nurse Education Institute
California (online)02-2026
Peer Support Specialist - Peer Support
DHCS Certified
ONLINE2026
GED -
Fernley Adult Education
Fernley12-2007
Skills
- Peer support ethics
- Recovery guidance
- Boundary setting
- Substance abuse awareness
- Self-care management
- Rapport building
- Problem-solving skills
- Mental health services
- Leadership skills
- Communication
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
Certification
Peer Support Specialist
*Registered drug and alcohol counselor
*substance out reach worker
*instructor to drug and alcohol awareness
*causes of recovery
*serve safe
*class a permit
*fork lift cert,
*breaking chains
*Osha ten
*CPR
*Scissor lift certified
*SHRM cert.
Timeline
Peer Support Specialist
Baart Programs
03.2026 - Current
Driver Helper
UPS
11.2025 - 02.2026
Amazon Delivery Driver
Amazon
01.2025 - 09.2025
Generator Labor
Eaton Corporation
02.2024 - 12.2024
Assistant Manager
Leslie's Pool Supply
04.2023 - 12.2023
No Degree - Class A
Truck Masters School
No Degree - Registered Drug And Alcohol Counseling
CADTP
Drug And Alcohol Counseling - Drug And Alcohol
California Nurse Education Institute
Peer Support Specialist - Peer Support
DHCS Certified
GED -
Fernley Adult Education