Danielle Silva

Bartender in high volume sports bar

• Trained new bartenders on policies, drink recipes, and customer service best practices to maintain consistent performance across team.
• Collaborated with management to create promotions for special events and holidays, driving increased foot traffic to establishment.
• Managed cash handling procedures, reducing discrepancies in daily financial reports.
• Balanced daily drawers and deposits for staff.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Bartender and server catering to hotel pool and lobby guests.

• Served high customer volumes during special events, nights, and weekends.
• Build strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Bartender serving craft cocktails and wine at a fine dining establishment.

• Maintained knowledge of classic cocktails as well as trends in mixology.
• Maintained quality of garnishes, juices and other perishables by preparing new stock daily.
• Reduced wait times for drinks by managing bar area and prioritizing orders.
• Assisted with inventorying beverage stock and bar supplies.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Started in cocktail server position and quickly moved up to bartender in club environment.

• Coordinated seamlessly with other team members during peak hours to maintain consistently efficient service levels.
• Handled cash transactions accurately, maintained proper inventory records and ensured compliance with all regulations regarding alcohol consumption on premises.
• Maintained professional composure under pressure situations which resulted in smooth operations during high-stress periods.
• Established rapport with high-profile clients, leading to increased loyalty and repeat business.