Raven Osborn

Austin,TX

Summary

Friendly Bartender with 3+ years experience, and keep work area as clean as possible, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.

Overview

years of professional experience

Certification

Work History

Bartender / Key Holder

Rio Night Club + Day Club

Austin, TX

07.2023 - Current

Contributed to a positive work environment through effective teamwork and communication with colleagues.
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Served high customer volumes during special events, nights, and weekends.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Helped management plan and serve bar menu exceeding customer expectations.
Created attractive bar displays by strategically arranging bottles and glasses.
Developed creative bar menus and drink recipes by researching emerging industry trends.
Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Promoted business' development by building and maintaining relationships with new clients.

Bartender

Two Bucks

Austin, TX

06.2022 - 10.2022

Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Obtained cash bank and stocked service bar to prepare for operation.
Followed strict recipes and drink measurements to minimize product used.
Explained daily specials and beverage promotions to exceed daily sales goals.
Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Prepared garnishes by evenly slicing and pitting fruits.

Bartender / Waitress

Pier 27 River Lounge & 8 Ball Billiards

Kerrville, TX

06.2020 - 10.2021

Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.1
Contributed to a positive work environment through effective teamwork and communication with colleagues.
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Kept bar presentable and well-stocked to meet customer needs.
Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Obtained cash bank and stocked service bar to prepare for operation.
Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Verified drinking age requirements of customers by carefully reviewing photo identification.
Maintained impeccably clean, attractive and well-stocked bar area.
Managed high volume of customers during peak hours, maintaining prompt and efficient service.

Education

High School Diploma -

Continental Academy

Miami, FL

05.2020

Skills

Suggestive Selling
Payment Processing
Food Running
Beverage Preparation
Menu Memorization
Customer Service
Ordering Bar Supplies
Classic Cocktails
Clear and Effective Communication
Outgoing Personality
Performance Improvement
Cash Register Operation
Organizational Ability

Changing Beer Kegs
Engaging Personality
Inventory
Handling Difficult Customers
Strong Multitasking
Adaptability
Upselling Techniques
Team Player Attitude
Professional Appearance
Problem Solving
Bartending License
Engaging Customers
Bussing and Serving