Emily Fitzpatrick
Charlotte,NC
Summary
Professional Bartender with knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
14
14
years of professional experience
Work History
Bartender/Key Holder
Great Wagon Road Distillery
09.2020 - Current
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Server/Bartender
Pizza Peel
03.2017 - 04.2020
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Hostess
Fox & Hound
07.2015 - 11.2017
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Server
Chili's Restaurant
02.2016 - 03.2017
- Cultivated warm relationships with regular customers.
- Upsold high-profit items to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
Hostess
Brixx Wood Fired Pizza
12.2013 - 12.2014
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Assistant Equestrian Instructor
Cherry Acres Farm
01.2012 - 01.2016
- Taught proper communication and riding commands for optimal control and safety around horses.
- Cleaned and maintained facility with 42 horses and adhered to veterinary visit schedule, feeding routines, and cleaning practices.
- Diffused potentially dangerous situations between horses and students with practices instilled through experience and repetition.
Caregiver / Nanny
Private Residences
01.2011 - 06.2014
- Built positive and nurturing environments to support child social and emotional growth.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Organized different types of activities to enhance physical and intellectual development.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
Cashier / Hostess
Dragon Buffet
10.2011 - 12.2013
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Beginning of Wisdom Academy
Denver, NC05.2014
Skills
- Menu Memorization
- Health codes compliance
- Suggestive Selling
- Beverage Preparation
- Handling Difficult Customers
- Highly reliable
- Complex Problem-Solving
- Classic cocktails
Timeline
Bartender/Key Holder
Great Wagon Road Distillery
09.2020 - Current
Server/Bartender
Pizza Peel
03.2017 - 04.2020
Server
Chili's Restaurant
02.2016 - 03.2017
Hostess
Fox & Hound
07.2015 - 11.2017
Hostess
Brixx Wood Fired Pizza
12.2013 - 12.2014
Assistant Equestrian Instructor
Cherry Acres Farm
01.2012 - 01.2016
Cashier / Hostess
Dragon Buffet
10.2011 - 12.2013
Caregiver / Nanny
Private Residences
01.2011 - 06.2014
High School Diploma -
Beginning of Wisdom Academy
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