Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
8
8
years of professional experience
Work History
Bartender/Key Holder
Big Whiskey's American Bar & Grill
2021.05 - Current
Kept bar presentable and well-stocked to meet customer needs.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Served high customer volumes during special events, nights, and weekends.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Followed strict recipes and drink measurements to minimize product used.
Server/Bartender
Lake House 13 Bar & Grill
2020.03 - 2021.07
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Greeted and maintained relationships with regular customers.
Host/Food Server Assistant
Bass Pro
2019.09 - 2020.04
Answered customer questions about hours, seating and Store information.
Collaborated with kitchen to inform customers of wait times and answer questions about food.
Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Busser/Host/Server
Larry's On The Lake
2016.03 - 2019.10
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Prepared beverages and filled food orders for customers.
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Education
Associate of Arts - Business Administration And Management
Missouri State University
Springfield, MO
05.2024
Skills
Sales
Store opening and closing
Customer service
Conflict resolution
Organization
Good listening skills
Food running
Menu memorization
Outgoing and friendly
Product and Service Sales
Exceptional Customer Service
Multi-tasking strength
Excellent people skills
Menu Memorization
Suggestive Selling
Timeline
Bartender/Key Holder
Big Whiskey's American Bar & Grill
2021.05 - Current
Server/Bartender
Lake House 13 Bar & Grill
2020.03 - 2021.07
Host/Food Server Assistant
Bass Pro
2019.09 - 2020.04
Busser/Host/Server
Larry's On The Lake
2016.03 - 2019.10
Associate of Arts - Business Administration And Management
Missouri State University
Similar Profiles
James GlassburnerJames Glassburner
Line Cook at Big Whiskey's American Bar & GrillLine Cook at Big Whiskey's American Bar & Grill