Ibrahima Thiam
Austin,TX
Summary
Hi my name is Ibrahima but i go by IBA. I am a bartender with robust background in hospitality and mixology. Successfully crafted diverse cocktails and ensured customer satisfaction, contributing to high repeat business. Demonstrated skills in customer service and team management. I will love to join your team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender/key Holder
Fortune Teller ATX
Austin, TX
06.2025 - Current
- Mixed and served beverages according to established recipes and customer preferences.
- Maintained cleanliness of bar area, ensuring adherence to health and safety standards.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business opportunities.
- Engaged with customers to provide excellent service and create a welcoming atmosphere.
General Manager
Anis Days and Night
Austin, TX
03.2022 - 06.2025
- Directed daily operations, ensuring efficiency in service delivery and staff performance.
- Led staff training initiatives, fostering professional development and team cohesion.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Implemented strategic initiatives to enhance guest satisfaction and overall experience.
- Managed budgeting and financial forecasting to optimize resource allocation.
- Oversaw recruitment, training, and development of team members for operational excellence.
- Established and maintained relationships with vendors to ensure quality supplies and services.
- Developed standard operating procedures to improve workflow consistency across departments.
- Oversaw daily operations, ensuring efficiency and quality service delivery.
Bartender
Parlor Room ATX
Austin, TX
03.2020 - 02.2022
- Crafted innovative cocktail recipes, enhancing customer satisfaction and driving repeat business.
- Provided exceptional service in fast-paced environment, ensuring timely order fulfillment and guest engagement.
- Developed strong relationships with patrons, resulting in personalized service and increased loyalty among regular customers.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Education
Agriculture - Agricultural Business
College Paul Valerie
Montpellier (france)06-1995
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Engaging personality
- Responsible alcohol service
- Complex Problem-solving
- Professional appearance
- Classic cocktails
Accomplishments
.
Certification
- TABC certification
- food handler certificaction
Languages
Spanish
Professional Working
English
Full Professional
French
Native or Bilingual
Timeline
Bartender/key Holder
Fortune Teller ATX
06.2025 - Current
General Manager
Anis Days and Night
03.2022 - 06.2025
Bartender
Parlor Room ATX
03.2020 - 02.2022
Agriculture - Agricultural Business
College Paul Valerie