Japhet Montas-Paulino
Ridgewood,NY
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
16
16
years of professional experience
Work History
Bartender/Key Holder
Ciao Ciao Disco
Brooklyn, NY
02.2025 - Current
- Developed efficient workflows to improve drink service speed during peak hours.
- Implemented quality control measures for beverage consistency and presentation standards.
- Trained and mentored new bartenders on drink preparation and customer service standards.
- Resolved customer concerns promptly, fostering a welcoming atmosphere and repeat business.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Bartender
Gabriela
Brooklyn, NY
12.2024 - Current
- Delivered exceptional customer service to enhance guest experiences at high-volume events.
- Ensured compliance with health and safety regulations while maintaining cleanliness of bar area.
- Effectively handled high-pressure situations during peak hours without compromising the quality of customer service or drink preparation.
- Adapted quickly to changing event dynamics, maintaining high service standards under pressure.
- Maintained cleanliness and organization of bar area in compliance with health regulations.
- Engaged with customers to foster a welcoming atmosphere and build loyalty.
- Implemented efficient workflow processes to improve service speed during peak hours.
Bartender
C'mon Everybody
Brooklyn, NY
10.2019 - Current
- Clean bars, work areas, and tables.
- Serve wine, bottled or draft beer, and cocktails.
- Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
- Check identification of customers to verify age requirements for purchase of alcohol.
- Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
- Collect money for drinks served.
- Slice and pit fruit for garnishing drinks.
- Attempt to limit problems and liability related to customers’ excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
Bartender
Pioneer Works
Red Hook, Brooklyn, NY
02.2019 - 03.2020
- Assisted customers with needs, both at and away from the bar.
- Cleaned and sanitized bar and drink containers.
- Ensured proper stock of bar items at all times in accordance to event necessity (concerts, book talks, private dinners, company parties).
- Maintained bar area through organizational skills.
- Perform transaction accurately and quickly.
- Performed bar opening and closing procedures.
Front End Manager/Bartender
The Green Building
Brooklyn, NY
03.2017 - 06.2018
- Directly support Operations Manager with all responsibilities during events.
- Tending to requests of clients and overall maintenance.
- Responsible for greeting guests, handling coat check and seating customers while providing a pleasant and comfortable environment.
- Making and serving beer, wine, and specialty cocktails dependent on the clients purchased alcohol package.
Bartender/Server
Concord Hill
Brooklyn, NY
01.2015 - 01.2018
- Making and serving drinks, handling the cash register, answering the phone and take out orders, as well as overall maintenance.
- Knowledge and restocking over 40+ natural wines, champagnes, and beers.
- Knowledge and experience in making basic coffee and espresso drinks.
- Knowledge of MICRO POS.
Front of House Manager
The Cleveland
New York, NY
01.2014 - 11.2014
- Managing a team of 12 servers and created successful work environment for employees to succeed and remain motivated throughout their employment.
- Responsible for all hiring, firing, and training of Front of House employees.
- Supervising a team of eight employees.
- Receiving and checking the quality of goods from suppliers.
- Performing clerical and administrative duties to support direct owners.
- Negotiating the best deals with suppliers for items like coffee and wine.
- Successfully introduced and implemented Staff Wine Educationals to increase wine sales by 10%.
Server/Bartender/Barista
The Cleveland
New York, NY
06.2013 - 12.2013
- Making and serving drinks, handling the cash register, answering the phone and take out orders, as well as overall maintenance.
- Knowledge and restocking over 60+ wines, champagnes, and beers.
- Knowledge and experience in making basic coffee and espresso drinks.
- Knowledge of MICRO POS.
Server/Barista
Il Cafe Latte 1
New York, NY
06.2011 - 06.2013
- Responsible for the training of all new employees.
- Supervised 15+ employees in both Front and Back of house.
- Greeting and seating customers while providing a pleasant and comfortable environment, making and serving drinks, handling the cash register and preparing pastries, as well as overall maintenance.
- Closing out the register during evening shifts, as well as handling all distribution of tips.
- Knowledge and experience in making over 30 espresso and coffee drinks, as well as some wines.
- Knowledge of MICRO POS.
Assistant Manager
St. Francis Thrift Store
New York, NY
06.2010 - 10.2011
- Responsibilities include assist in all operations of the store, maintaining a clean environment and consistently keeping all sections (clothing, books, records, jewelry, toys) well stocked throughout the day.
- Accepting all store donations and assisting with customer deliveries.
- Sorting through all donations for sellable goods.
- Assist with the planning of Community Based Events for Lower Class Citizens.
Education
Audio Engineering Degree -
SAE Institute of Technology
New York, NY01-2017
High School Diploma - undefined
The Beacon School
New York, NY06-2007
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
LANGUAGES
Spanish
Highly proficient
Timeline
Bartender/Key Holder
Ciao Ciao Disco
02.2025 - Current
Bartender
Gabriela
12.2024 - Current
Bartender
C'mon Everybody
10.2019 - Current
Bartender
Pioneer Works
02.2019 - 03.2020
Front End Manager/Bartender
The Green Building
03.2017 - 06.2018
Bartender/Server
Concord Hill
01.2015 - 01.2018
Front of House Manager
The Cleveland
01.2014 - 11.2014
Server/Bartender/Barista
The Cleveland
06.2013 - 12.2013
Server/Barista
Il Cafe Latte 1
06.2011 - 06.2013
Assistant Manager
St. Francis Thrift Store
06.2010 - 10.2011
High School Diploma - undefined
The Beacon School
Audio Engineering Degree -
SAE Institute of Technology