Ashley Thomas
Pittsburgh,PA
Summary
Friendly Bartender with exceptional communication and customer interaction skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.
Overview
10
10
years of professional experience
Work History
Bartender/ Key Holder
Drifters BBQ
Nashville, TN
01.2023 - 03.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed new specialty cocktails to boost sales and enhance customer satisfaction with innovative drink offerings.
Bartender/server
Chuy's Tex-Mex Restaurant
Nashville, TN
04.2019 - 01.2023
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Closed out cash register and prepared cashier report at close of business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Bartender/Cocktail Server/Lead Server Trainer
Nashville Underground
Nashville, TN
03.2020 - 05.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
Manager
Bar-b-cutie
Franklin, TN
02.2015 - 10.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
High School Diploma -
Eagle Academy
Highlands Ranch, CO05-2014
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Cleanliness and hygiene
- Responsible alcohol service
- Handling difficult customers
- Cash register operation
- New hire training
- Memory retention
- Menu memorization
Timeline
Bartender/ Key Holder
Drifters BBQ
01.2023 - 03.2025
Bartender/Cocktail Server/Lead Server Trainer
Nashville Underground
03.2020 - 05.2022
Bartender/server
Chuy's Tex-Mex Restaurant
04.2019 - 01.2023
Manager
Bar-b-cutie
02.2015 - 10.2019
High School Diploma -
Eagle Academy