DANIELLE SILVESTRI
Wilmington,NC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Medical Assistant
Novant Health Wilmington Gastroenterology
10.2020 - Current
- Manage medication prior authorizations and appeals.
- Manage laboratory test claim denials and appeals.
- Manage out-going referrals, including ambulatory referrals, procedure referrals, radiology referrals and other testing referrals to outside facilities.
- Received and routed laboratory results to correct clinical staff members.
- Triage patient phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Onboarding and training new employees.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Medical Assistant
Novant Health Zimmer Cancer Institute
02.2017 - 10.2020
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Completed medication prior authorizations.
- Sending out-going referrals and managing following up with out-going referrals.
- Oriented and trained new staff on proper procedures and policies.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures, and care plan instructions.
- Answered telephone calls to triage patients, answer questions, and direct calls to staff.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Medical Assistant
West Chester Endoscopy
04.2014 - 07.2015
- Worked in Post Anesthesia Care Unit assisting nurses with post-anesthesia patient care.
- Assisting providers during patient procedures.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collecting and preparing laboratory specimens.
- Sanitized, restocked, and organized procedure rooms and medical equipment.
- Taught patients about medications, procedures, and care plan instructions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and logs to maintain current tracking documentation.
Medical Assistant
Friends and Helpers
11.2011 - 04.2014
- Collected and documented patient medical information such as blood pressure, weight, and completing medical logs.
- Coordinated with patients' medical providers and family to help manage and provide quality hospice or palliative care.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Providing wound care, respiratory treatments and giving injections.
Education
Associate of Science -
Kaplan Career Institute
Broomall, PA09.2011
Skills
- Prior-Authorizations
- Medical Terminology Knowledge
- Electronic Medical Records knowledge (EPIC)
- Data Entry
- Referral Verification
- Pharmacy Correspondence
- Administrative Tasks
- Patient Flow Management
- Records Management
- Patient Management
- Treatment Planning
- Document Preparation and Processing
Timeline
Medical Assistant
Novant Health Wilmington Gastroenterology
10.2020 - Current
Medical Assistant
Novant Health Zimmer Cancer Institute
02.2017 - 10.2020
Medical Assistant
West Chester Endoscopy
04.2014 - 07.2015
Medical Assistant
Friends and Helpers
11.2011 - 04.2014
Associate of Science -
Kaplan Career Institute
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