LAMIA ELLIS
Upper Marlboro,MD
Summary
Proactive and goal-oriented Healthcare professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
19
19
years of professional experience
Work History
Referral Coordinator
Arlington Primary Care
05.2018 - Current
- Managed referral processes to ensure timely patient access to specialty care.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to specialty care.
- Reviewed and processed prior authorization requests to ensure compliance with policies.
- Collaborated with healthcare providers to gather necessary documentation for approvals.
- Utilized electronic health record systems to track and manage authorization statuses.
Patient Care Coordinator
MedStar at the World Bank
01.2018 - 05.2018
- Managed patient records and documentation using electronic health record systems.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Patient Service Representative
Capital Area Pediatrics
03.2017 - 10.2017
- Managed patient inquiries and scheduled appointments efficiently to enhance patient satisfaction.
- Implemented electronic health record systems to streamline patient information access and improve data accuracy.
- Coordinated with healthcare providers to ensure timely communication regarding patient care needs and follow-ups.
Patient Care Coordinator
PMA Health
04.2014 - 03.2017
- Managed patient registration, improving data accuracy and system efficiency.
- Scheduled appointments to enhance patient flow, significantly reducing wait times.
- Verified insurance details for seamless billing, improving patient experience.
- Greeted patients warmly, fostering a positive environment and increasing satisfaction.
Medical Assistant/Receptionist
Washington Radiology Associates
09.2006 - 04.2014
- Managed patient scheduling and appointments to optimize clinic workflow.
- Assisted with patient check-in processes to enhance overall patient experience.
- Maintained accurate electronic health records for efficient information retrieval.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Education
No Degree - Biological Sciences
Prince George's Community College
Upper Marlboro, MDSkills
- Prior-authorizations
- Insurance verification
- Medical terminology
- Referral management
- Patient scheduling
- Decision-making
- Critical thinking skills
- Organizational skills
- Customer service
- Attention to detail
Timeline
Referral Coordinator
Arlington Primary Care
05.2018 - Current
Patient Care Coordinator
MedStar at the World Bank
01.2018 - 05.2018
Patient Service Representative
Capital Area Pediatrics
03.2017 - 10.2017
Patient Care Coordinator
PMA Health
04.2014 - 03.2017
Medical Assistant/Receptionist
Washington Radiology Associates
09.2006 - 04.2014
No Degree - Biological Sciences
Prince George's Community College