Adept at managing high-volume referral coordination and ensuring HIPAA compliance, I excelled at Volunteers Of America Texas by enhancing patient care through meticulous attention to detail and superior customer service skills. My expertise in insurance verification and patient registration, coupled with a proven ability to maintain accuracy under pressure, significantly improved referral process efficiency.
Work History
Referral Coordinator
Volunteers Of America Texas
Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
Scheduled appointments with specialists on behalf of clients.
Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
Processed referral requests from patients, doctors and other health care professionals.
Patient Access Representative
Providence Health & Services
Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Stayed calm under pressure to and successfully dealt with difficult situations.
Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Prior Authorization Specialist
Family Care Health Plans
Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
Verified eligibility and compliance with authorization requirements for service providers.
Analyzed medical records and other documents to determine approval of requests for authorization.