Summary
Work History
Education
Skills
Timeline
Generic

Tabatha Paden

Portland,OR

Summary

Adept at managing high-volume referral coordination and ensuring HIPAA compliance, I excelled at Volunteers Of America Texas by enhancing patient care through meticulous attention to detail and superior customer service skills. My expertise in insurance verification and patient registration, coupled with a proven ability to maintain accuracy under pressure, significantly improved referral process efficiency.

Work History

Referral Coordinator

Volunteers Of America Texas
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Scheduled appointments with specialists on behalf of clients.
  • Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
  • Processed referral requests from patients, doctors and other health care professionals.

Patient Access Representative

Providence Health & Services
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.

Prior Authorization Specialist

Family Care Health Plans
  • Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
  • Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
  • Verified eligibility and compliance with authorization requirements for service providers.
  • Analyzed medical records and other documents to determine approval of requests for authorization.

Education

Monroe Program
Oregon, IL

Skills

  • Pre-authorizations
  • Customer service
  • Prior authorization process
  • Insurance verification
  • HIPAA compliance
  • Medical terminology
  • Patient registration
  • Authorizations
  • Medical appeals handling

Timeline

Referral Coordinator

Volunteers Of America Texas

Patient Access Representative

Providence Health & Services

Prior Authorization Specialist

Family Care Health Plans

Monroe Program
Tabatha Paden